Customer Success Manager - Telecom & UCaaS (Hybrid)

TeleCloud; Morristown (NJ); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Expected OTE: $90,000 - $125,000

Annual Learning Enrichment stipend

Health, Vision, and Dental insurance

401k with company match

Generous Paid Time Off

Job summary

TeleCloud is hiring a Customer Success Manager in Morristown, NJ. This full-time role focuses on nurturing existing client relationships, post-install support, and proactive follow-up to ensure client needs are met. You will drive growth and retention while identifying new sales opportunities within current accounts.

You will manage communications, renewals, and onboarding, collaborate with Sales, and deliver customer education through webinars and training materials for a growing UCaaS platform.

Qualifications

• Experience managing SMB accounts in tech with 100+ client base.
• 3-5 years of sales, client success and/or account management in B2B VoIP/Telecom.
• Strong understanding of VoIP, UCaaS, telecom products and services.
• CRM proficiency and upselling experience.

Responsibilities

• Respond to inquiries and identify opportunities to improve product/service experiences.
• Maintain client records in CRM and track feedback.
• Review telecom invoices with clients and provide recommendations.
• Assist with TeleCloud phone system admin, moves, adds, changes (MAC).
• Coordinate renewals and introduce additional products/services to clients.
• Lead Quarterly Business Reviews (QBRs) with larger clients.
• Collaborate with Sales to generate opportunities and present renewals.

Skills

Account management

Customer communication

Sales experience

VoIP UCaaS knowledge

Upselling

Education

Bachelor’s Degree preferred, but not required

Tools

HubSpot

Job description

TeleCloud is hiring a Customer Success Manager in Morristown, NJ. This full-time role focuses on nurturing existing client relationships, post-install support, and proactive follow-up to ensure client needs are met. You will drive growth and retention while identifying new sales opportunities within current accounts.

You will manage communications, renewals, and onboarding, collaborate with Sales, and deliver customer education through webinars and training materials for a growing UCaaS platform.