Technical Customer Success Manager - VoIP & Cloud

CREXENDO, INC

Tempe (AZ)

On-site

USD 70,000 - 75,000

Full time

3 days ago

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Benefits offered by this job

Medical benefits

Vision/Dental

PTO

Paid sick time

401K match

Job summary

Crexendo Inc., powered by NetSapiens, is seeking a proactive Customer Success Manager to drive customer outcomes on the NetSapiens platform. You will manage relationships from onboarding to renewal, coordinating with cross-functional teams to ensure a successful launch and ongoing adoption.

Ideal candidates have 2–3 years in telecom/VoIP, strong technical aptitude, and excellent communication skills. The role offers a collaborative environment and competitive compensation.

Qualifications

2–3 years telecom/VoIP experience required.
Strong ability to understand platform-level concepts (SIP, routing, call flows, provisioning, APIs).
Proficiency with Microsoft Office, especially Excel and Outlook.
Excellent written and verbal communication skills; ability to work cross-functionally.

Responsibilities

Own the customer relationship throughout onboarding, implementation, expansion, and ongoing success.
Coordinate with Engineering, Product, Sales, Deployment, and Customer Service teams.
Advocate for customer needs to influence product enhancements and roadmap.
Monitor issues and drive timely resolution with internal teams.

Skills

Telecom experience

VoIP experience

Technical aptitude

Analytical mindset

Excel

Outlook

Clear communication

Multitasking

Teamwork

Tools

NetSapiens Platform

SIP knowledge

Job description

Ideal candidates have 2–3 years in telecom/VoIP, strong technical aptitude, and excellent communication skills. The role offers a collaborative environment and competitive compensation.

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