Customer Success Manager

Mintlify; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible work culture

20 days paid time off every year

Health, dental, vision

401k or RRSP

Free lunch and dinners

$700/year work setup stipend

$200/month wellness stipend

Annual team offsite

Unlimited free mints

Job summary

Mintlify is seeking an enterprise Customer Success Manager to own strategic relationships with top-tier customers, drive adoption, retention, and measurable business outcomes across complex integrations.

You’ll transform reactive account management into proactive partnerships, lead quarterly business reviews and executive touchpoints, manage an enterprise portfolio, create scalable onboarding and expansion processes, and collaborate with product, sales and support to ensure rapid value

Qualifications

• 5+ years in Customer Success or Technical Account Management.
• Experience managing enterprise stakeholder relationships.
• Experience with product analytics tools.
• Strong communication skills with ability to explain technical concepts.
• Familiarity with Git workflows and version control concepts.
• Ability to create automation workflows across customer success tools.
• Experience with web development (HTML, CSS, JavaScript).
• Background in developer tooling, API products, or technical documentation.

Responsibilities

• Own enterprise customer portfolio and build proactive strategies.
• Establish regular executive touchpoints and quarterly business reviews.
• Collaborate with sales on account planning and expansion opportunities.
• Drive cross-functional adoption and strategic initiatives.
• Develop onboarding, adoption, renewal, and expansion processes.
• Own customer health scoring and success measurement.
• Build customer advocacy programs and collect product feedback.
• Work with Product to translate feedback into requirements.
• Partner with Support on technical issue resolution.
• Align with Marketing and Sales on customer advocacy and thought leadership.

Skills

Relationship-building

Commercial acumen

Stakeholder management

Product analytics

Data across platforms

Automation workflows

Technical writing

Communication skills

Git workflows

API documentation

Tools

HTML

CSS

JavaScript

Job description

• This is an enterprise customer-facing role focused on strategic relationship management and retention
• You’ll own our highest-value enterprise accounts, building systematic processes to drive adoption, retention, and a great customer experience while establishing yourself as a trusted advisor to some of the world’s leading technology companies
• You’ll be responsible for transforming reactive account management into proactive strategic partnerships that drive measurable business outcomes
• Own and manage enterprise customer portfolio
• Establish regular touch points and quarterly business reviews with key stakeholders across
• Build relationships with leadership and technical decision-makers
• Create comprehensive account mapping across multiple functions and product teams
• Drive cross-functional adoption and strategic initiatives
• Identify and develop growth opportunities based on product usage and business needs
• Partner with sales team on account planning and expansion opportunity development
• Implement proactive retention strategies and early warning systems for at-risk accounts
• Create processes for enterprise onboarding, adoption, renewal, and expansion
• Own customer health scoring and success measurement
• Build customer advocacy programs
• Work with Product team to translate feedback into product requirements
• Collaborate with Support on technical issue resolution
• Partner with Marketing on customer advocacy, testimonials, and thought leadership
• Align with Sales on seamless account management and growth strategies
• This role works cross-functionally with sales, support, customer success, and our CEO to ensure scaled customers achieve rapid implementation and value realization
• You’ll be measured on customer retention, expansion opportunity generation, customer satisfaction, and your ability to build scalable processes that support our growth
• Success in this role means transforming enterprise account management from reactive to strategic, with measurable impact on customer outcomes and business growth

Benefits

• Flexible work culture
• 20 days paid time off every year
• Health, dental, vision
• 401k or RRSP
• Free lunch and dinners
• $700/year work setup stipend
• $200/month wellness stipend
• Annual team offsite
• Unlimited free mints

Requirements

• strong relationship-building skills, commercial acumen, and experience managing complex enterprise stakeholder relationships
• Experience working with customer data across multiple platforms
• Comfortable with product analytics tools
• Strong eye for design and attention to detail - you’ll help customers transform their current docs experience into an enjoyable content management platform
• Strong communication skills with the ability to explain technical concepts clearly
• Familiarity with Git workflows and version control concepts
• Ability to create automation workflows across customer success tools
• Experience with web development (HTML, CSS, JavaScript)
• Experience in customer-facing technical roles and managing Enterprise customers
• Understanding of API documentation and technical writing principles
• 5+ years in Customer Success or Technical Account Management
• Background in developer tooling, API products, or technical documentation
• Comfortable with prompt engineering and experience with AI/ML applications