Technical Customer Success Engineer

Lithionics; Clearwater (FL); On-site; USD 60,000 - 65,000; Full time

Job summary

Lithionics is seeking a Customer Success Specialist in Clearwater, FL, to support customers across OEMs, integrators, and distributors with technical product guidance and pricing. This role blends engineering insight with sales development to drive customer success and growth.

The position offers a path toward Account Manager, Sales Engineer, or Business Development leadership as you coordinate with engineering and operations teams to fulfill orders and proposals.

Qualifications

• Bachelor’s degree in Engineering, Technical Sales, Business, or related field.
• 2–5 years experience in technical customer-facing roles.
• Experience with batteries, power electronics, or renewable energy preferred.
• Strong interpersonal, written, and verbal communication skills.

Responsibilities

• Serve as a primary contact for inbound customer inquiries related to technical products, pricing, and solution fit.
• Build trust with OEMs, integrators, and distributors by providing timely support.
• Coordinate with Engineering, Production, and Operations to translate customer requirements.
• Support Outside Sales, Account Managers, and Business Development in technical sales efforts.
• Assist with creating proposals, product configurations, pricing packages, and documentation.
• Identify opportunities for upsell and system expansion within existing accounts.
• Manage customer orders through fulfillment lifecycle and communications timelines.
• Proactively manage exceptions and problem-solve delivery/configuration/installation issues.
• Document customer feedback to improve workflows and documentation.
• Participate in internal training programs for future commercial leadership roles.
• Contribute to knowledge base development and process improvement.

Skills

Customer-facing experience

Technical knowledge in batteries

Strong communication skills

Education

Bachelor’s degree in Engineering, Technical Sales, Business, or related field

Job description

Lithionics is seeking a Customer Success Specialist in Clearwater, FL, to support customers across OEMs, integrators, and distributors with technical product guidance and pricing. This role blends engineering insight with sales development to drive customer success and growth.

The position offers a path toward Account Manager, Sales Engineer, or Business Development leadership as you coordinate with engineering and operations teams to fulfill orders and proposals.