Customer Success Specialist

Winnebago Industries Inc; Clearwater (FL); On-site; USD 60,000 - 65,000; Full time

Job summary

Lithionics in Clearwater, FL is seeking a Customer Success Specialist to support customers and partners, blending technical knowledge with sales engagement. You will be at the front line for OEMs, integrators, and distributors, helping translate requirements and drive value.

This role is ideal for engineers or technically proficient sales professionals looking to grow into Account Management, Sales Engineer, or Business Development roles in a fast-growing team.

Qualifications

• Bachelor’s degree in Engineering, Technical Sales, Business, or related field.
• 2–5 years experience in technical customer-facing roles (inside sales, sales engineering, field service, applications, etc.).
• Demonstrated aptitude in batteries, power electronics, or renewable energy technologies preferred.
• Strong interpersonal, written, and verbal communication skills.

Responsibilities

• Serve as a primary point of contact for inbound customer inquiries related to technical products, pricing, and solution fit.
• Build trust with OEMs, integrators, and distributors by providing clear, knowledgeable, and timely support.
• Coordinate with Engineering, Production, and Operations to translate customer requirements.
• Support Outside Sales, Account Managers, and Business Development in technical sales efforts.
• Assist with proposals, product configurations, pricing packages, and documentation for quoting and RFPs.
• Identify opportunities for upsell and system expansion within existing accounts.

Skills

Customer-facing

Technical communication

Education

Bachelor’s degree in Engineering, Technical Sales, Business, or related field

Job description

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Customer Success Specialist

Sales Full Time Indirect Clearwater, FL, US

3 days ago Requisition ID: 2803

Salary Range: $60,000.00 To $65,000.00 Annually

About the Role:

Lithionics is looking for a highly motivatedCustomer Success Specialistto serve as a key contributor on our customer experience and commercial team. This role blends technical acumen, sales development, and customer engagement—positioning you at the front lines of how we serve and grow our OEM, integrator, and distribution partners.

This role is ideal for early-career engineers, technically proficient sales professionals, or those with experience in electrical systems looking to grow into a futureAccount Manager, Sales Engineer, or Business Development Managerrole.

Key Responsibilities

Customer & Partner Support

• Serve as a primary point of contact for inbound customer inquiries related to technical products, pricing, and solution fit
• Build trust and rapport with OEMs, integrators, and distributors by providing clear, knowledgeable, and timely support
• Coordinate with Engineering, Production, and Operations to ensure clear translation of customer requirements
• Support Outside Sales, Account Managers, and Business Development in technical sales efforts
• Assist with creating proposals, product configurations, pricing packages, and documentation for quoting and RFP responses
• Identify opportunities for upsell and system expansion within existing accounts

Technical Engagement

• Provide first-line technical guidance on lithium battery systems, inverters, alternators, and related components
• Develop working knowledge of system architectures (DC distribution, charging, inverting, battery management)
• Work cross-functionally to relay technical requirements and application feedback to engineering and product teams

Project & Order Coordination

• Manage customer orders through fulfillment lifecycle—tracking key deliverables, communicating timelines, and supporting scheduling
• Proactively manage exceptions and problem-solve issues related to delivery, configuration, or installation
• Document customer feedback to improve workflows, product messaging, and technical documentation
• Participate in internal training programs designed to prepare you for future commercial leadership roles in Account Management, Technical Sales, or Applications Engineering
• Contribute to knowledge base development and process improvement for a growing commercial team

Qualifications

• Bachelor’s degree in Engineering, Technical Sales, Business, or related field
• 2–5years experience in technical customer-facing roles (inside sales, sales engineering, field service, applications, etc.)
• Demonstrated aptitude in batteries, power electronics, or renewable energy technologies preferred
• Strong interpersonal, written, and verbal communication skills