Technical Customer Success: Growth to Sales Engineer

Winnebago

Clearwater (FL)

On-site

USD 60,000 - 90,000

Full time

8 days ago

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Job summary

Lithionics is seeking a Customer Success Specialist to join our customer experience and commercial team in Florida. You will balance technical knowledge with sales support to engage OEMs, integrators, and distributors, helping them maximize value from our lithium battery systems.

You will collaborate with engineering, production, and operations to translate customer requirements, assist with proposals and pricing, and contribute to documentation and knowledge base for future commercial

Qualifications

Bachelor’s degree in Engineering, Technical Sales, Business, or related field.
2–5 years of experience in technical customer-facing roles (inside sales, sales engineering, etc.).
Familiarity with CRM systems (NetSuite preferred) and ticketing tools (Freshdesk or equivalent).

Responsibilities

Customer & Partner Support: serve as a primary contact for inquiries and build trust with OEMs, integrators, and distributors.
Sales Enablement: assist Outside Sales and Account Managers with proposals, configurations, pricing, and documentation for quotes/RFPs.
Technical Engagement: provide first-line technical guidance on lithium battery systems and related components; relay feedback to engineering.
Project & Order Coordination: manage orders through fulfillment lifecycle, track deliverables, and communicate timelines.
Continuous Improvement & Career Path: document feedback, contribute to knowledge base, and grow toward leadership roles.