Technical and Customer Service Associate

Global Payments; Atlanta (GA); On-site; USD 13,776 - 15,153; Full time

Benefits offered by this job

Sick leave

Vacation days

Health insurance

401(k) retirement plan

Life insurance

Job summary

Dynamics Payments LLC seeks a Technical and Customer Service Associate for the Customer Success Department. You will be the first contact for merchants, handling entry level hardware/software issues and ensuring secure processing.

Responsibilities include responding to merchant requests, troubleshooting remotely and onsite, and maintaining strong client relationships to support reliable, secure transactions.

Qualifications

• Associate degree or equivalent in Computer Information Systems, Computer Science or Technical Support environment.
• Experience in computer technical support and call center settings is a plus.
• Bilingual English and Spanish communication skills are required.

Responsibilities

• Answer inbound calls from customers and merchants via IVR.
• Troubleshoot basic hardware/software issues for processing problems.
• Maintain merchant relationships and ensure reliable processing.
• Prioritize and organize multiple work tasks in a fast-paced setting.
• Assist with account setup, financial inquiries, reconciliations, and platform use.

Skills

Organizational skills

Time management

Multitasking

Communication skills

Bilingual English/Spanish

Education

Associate degree or equivalent in CIS/CS/Technical Support

Job description

Full job description Dynamics Payments is a proven provider of innovative technology solutions and services that manage, support, and speed electronic transactions processing for merchants, corporations, financial institutions and government agencies. As one of the leading companies in payments processing, software development and integrations in Puerto Rico, USA, Dominican Republic, Virgin Islands and Jamaica. Dynamics Payments combines industry‑leading expertise with many years of experience in the technology and information processing fields.

Job Description

The Technical and Customer Service Associate for the Customer Success Department is the primary contact for new and existing merchants who have technical and financial support issues. Provide frontline customer support, including entry level hardware/software troubleshooting and diagnosis. Respond to merchant requests issues with a sense of urgency. Establish and maintain excellent relationships with merchants. Also, ensure merchant processing is reliable and secure.

Responsibilities

• Answer all inbound calls, presented from the IVR.
• Support new and existing customers with processing issues.
• Troubleshoot (entry level) client’s issues remotely and onsite.
• Organize and prioritize multiple work assignments.
• Giving support to resolve issues related to account set‑up, financial inquiries, bank account reconciliations, merchant account maintenance and everyday use of the platform, in addition to rapidly understanding each client’s business needs.
• Performs all other related duties as assigned.

Requirements

• Associate degree or equivalent experience in Computerized Information Systems, Computer Science and/or Technical Support environment.
• Related experience in the computer technical support field, onsite technician experience is a plus.
• Related experience in the customer service and/or call center environment.
• Excellent communication and written skills in English and Spanish.

Skills

• Strong organizational and time management skills.
• Ability to multitask in a highly dynamic environment.
• Ability to manage all types of personalities.
• Quick, analytical, and creative thinking abilities.
• Self‑motivated, team player, detail oriented, and well organized.
• Adaptability, flexibility, and resourcefulness to coping with the changing demands of the job.
• Outgoing personality and the ability to work with people with a range of skills and differing needs.
• Must be able to adapt and learn new skills in a fast‑paced industry.

Benefits

• 12 days of Sick leave and 15 days of vacations
• Private health and dental insurance
• Retirement Plan 401 (K)
• Life and Cancer insurance
• Paternity/Maternity Leave
• Among others!

Location

San Juan, Puerto Rico

Dynamics Payments LLC, is proud to be an Equal Opportunity Workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Additional Information

Job Type: Full‑time | Pay: $10.00 - $11.50 per hour | Shift: 8 hour shift | Work setting: Call center, In‑person, Office