Technical Customer Success Analyst II - US-Based, Hybrid

Syneos Health; New York (NY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Syneos Health is seeking a Technical Customer Success Analyst II, based in New York, to ensure that their technology products and services provide effective value to both internal users and customers. This hybrid role involves assisting operational teams, managing communications, and tracking success metrics, ensuring proper utilization of Syneos technology solutions. A Bachelor's degree and experience in a relevant tech-focused role are required, along with excellent communication skills. The company promotes a supportive environment for growth and compliance with employment regulations.

Qualifications

• Experience in a technology-focused Customer Success role, preferably in the Life Sciences or a related field.
• Experience with technology and/or the life sciences market strongly preferred.

Responsibilities

• Assist operational and business development teams in understanding and using Syneos technology solutions effectively.
• Manage communication with internal and external product users.
• Track Customer Success, ROI, and KPI initiatives related to supported products.

Skills

Excellent verbal and written communication skills

Proactive interactions

Accountability and personal organization

Education

Bachelor’s degree in business, Life Sciences, or Technology

Job description

Syneos Health is seeking a Technical Customer Success Analyst II, based in New York, to ensure that their technology products and services provide effective value to both internal users and customers. This hybrid role involves assisting operational teams, managing communications, and tracking success metrics, ensuring proper utilization of Syneos technology solutions. A Bachelor's degree and experience in a relevant tech-focused role are required, along with excellent communication skills. The company promotes a supportive environment for growth and compliance with employment regulations.