Senior Tech Customer Success Strategist

1001 Syneos Health, LLC; Bridgewater Township (NJ); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Company car/Car allowance

Health benefits (M+D+V)

401k with match

Employee Stock Purchase Plan

Generous PTO and sick leave

Job summary

Syneos Health is seeking a Sr Tech Customer Success Analyst to translate business needs into product requirements and guide technical teams in delivering value across clinical and commercial units.

You will collaborate with product, analytics, and development teams to align technology solutions with customer needs, ensure effective onboarding, and monitor ROI and KPIs for ongoing success.

Qualifications

• Bachelor’s degree or equivalent in Business, Life Sciences, or Technology.
• 3–4 years of Business Analyst experience in a technology-focused environment.
• Experience as a Salesforce Business Analyst or working within Salesforce ecosystems (e.g., Service Cloud, Health Cloud, or similar platforms).
• Strong understanding of Software Development Life Cycle (SDLC) and Agile methodologies.
• Experience working closely with software development teams on delivery and enhancements.
• Experience with data, analytics, and technology solutions within Life Sciences or Healthcare environments.
• Strong analytical skills and proficiency in data analysis and reporting tools.
• Experience facilitating UAT and supporting end-to-end testing cycles.
• Ability to work collaboratively with cross-functional, offshore, and onsite teams.
• Excellent communication and presentation skills.

Responsibilities

• Provide analysis and insight to operational and business development teams necessary to support the use of Syneos technology solutions to drive value and success across multiple business units (clinical, commercial, etc.).
• Identify and share emerging customer needs to ensure alignment of current solutions to those needs.
• Support the implementation of technology-product driven strategies to drive business growth and operational excellence across Syneos Health businesses.
• Build and maintain relationships with internal technology product users and external customers, to facilitate product-driven value.
• Analyze market trends and customer feedback to inform strategic decision-making.
• Support training and onboarding of product users to streamline pathways to success and refine engagement approaches.
• Drive communication with internal and external product users and feedback loops to product teams.
• Review customer feedback to ensure products meet long and short-term needs.
• Track and report on customer success, ROI, and KPI tracking initiatives.
• Onboard new products and services to benefit business growth.
• Mentor junior members of the team.
• Participate in business discussions to capture requirements and translate into user stories and functional specs.
• Collaborate with development teams on new business initiatives and SDLC support.

Skills

Requirements elicitation

Requirements management

Business case creation

Financial analysis

Project implementation

Change leadership

Data analysis

UAT facilitation

Cross-functional collaboration

Communication & presentation

Education

Bachelor’s degree in Business, Life Sciences, or Technology, or equivalent experience

Tools

Salesforce Service Cloud

Health Cloud

Job description

Syneos Health is seeking a Sr Tech Customer Success Analyst to translate business needs into product requirements and guide technical teams in delivering value across clinical and commercial units.

You will collaborate with product, analytics, and development teams to align technology solutions with customer needs, ensure effective onboarding, and monitor ROI and KPIs for ongoing success.