Senior Tech Customer Success Analyst - Data-Driven

Syneos Health/ inVentiv Health Commercial LLC; Morrisville (NC); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Health benefits

401k match

Stock Purchase Plan

Commissions/Bonus

Job summary

Syneos Health, a leading life sciences services organization, seeks a Senior Tech Customer Success Analyst in North Carolina to enable customers to achieve desired outcomes with our technology portfolio. You will analyze data, support product-driven strategies, and collaborate with cross-functional teams across clinical and commercial units.

Qualifications include a 3–4 year BA background, Salesforce ecosystem experience, SDLC/Agile proficiency, data analytics skills, and strong communication

Qualifications

• Bachelor's degree in Business, Life Sciences, or Technology, or equivalent experience.
• 3-4 years of Business Analyst experience in a technology-focused environment.
• Experience as a Salesforce Business Analyst or working within Salesforce ecosystems (e.g., Service Cloud, Health Cloud, or similar platforms).
• Strong understanding of Software Development Life Cycle (SDLC) and Agile methodologies.
• Experience working closely with software development teams on delivery and enhancements.
• Experience with data, analytics, and technology solutions within Life Sciences or Healthcare environments.
• Strong analytical skills and proficiency in data analysis and reporting tools.
• Experience facilitating UAT and supporting end-to-end testing cycles.
• Ability to work collaboratively with cross-functional, offshore, and onsite teams.
• Excellent communication and presentation skills.

Responsibilities

• Provide analysis and insight to operational and business development teams necessary to support the use of Syneos technology solutions to drive value and success across multiple business units (clinical, commercial, etc.).
• Identify and share emerging customer (internal and external) needs to ensure alignment of current solutions to those needs.
• Support the implementation of technology-product driven strategies to drive business growth and operational excellence across Syneos Health businesses.
• Build and maintain relationships with internal technology product users and external customers, where appropriate, to facilitate product-driven value.
• Analyze market trends and customer feedback to inform strategic decision-making.
• In collaboration with product teams, support training and onboarding of product users to streamline pathways to success and continually refine engagement approaches.

Skills

Analytical thinking

Communication skills

Team collaboration

Education

Bachelor's degree in Business, Life Sciences, or Technology

Tools

Salesforce

Job description

Syneos Health, a leading life sciences services organization, seeks a Senior Tech Customer Success Analyst in North Carolina to enable customers to achieve desired outcomes with our technology portfolio. You will analyze data, support product-driven strategies, and collaborate with cross-functional teams across clinical and commercial units.

Qualifications include a 3–4 year BA background, Salesforce ecosystem experience, SDLC/Agile proficiency, data analytics skills, and strong communication