Technical Customer Service Specialist - ERP/CRM

INC Renishaw; West Dundee (IL); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health, dental and vision benefits

401K with company match

Paid company holidays

Employee assistance program

Job summary

Renishaw is seeking a Customer Service Representative to interact with customers, process orders and provide information on products and services. This onsite position is based at our West Dundee, IL office and requires multitasking, accuracy, and strong communication skills.

Ideal candidates have a high school diploma and 3–5 years of customer service experience, with proficiency in MS Office and familiarity with CRM/ERP systems.

Qualifications

• Minimum high school diploma and 3–5 years of customer service experience.
• Proficient with Microsoft Office applications, especially Outlook, Word and Excel.
• Experience with customer relationship management (CRM) systems and ERP software preferred.

Responsibilities

• Process orders and quotes for material or service received via multiple channels with high accuracy.
• Direct and expedite orders to meet customer requirements and deadlines.
• Provide information to customers about products, services, pricing, shipping and delays.
• Follow up on orders to ensure delivery on specified dates.

Skills

Customer service

MS Office (Outlook, Word, Excel)

Communication skills

Multitasking

Time management

Relationship building

Upselling opportunities

Education

High school diploma

Tools

CRM systems

ERP software

Job description

Renishaw is seeking a Customer Service Representative to interact with customers, process orders and provide information on products and services. This onsite position is based at our West Dundee, IL office and requires multitasking, accuracy, and strong communication skills.

Ideal candidates have a high school diploma and 3–5 years of customer service experience, with proficiency in MS Office and familiarity with CRM/ERP systems.