Customer Service Represenative

INC Renishaw; West Dundee (IL); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health, dental and vision benefits

401K with company match

Paid company holidays

Employee assistance program

Job summary

Renishaw is seeking a Customer Service Representative to interact with customers, process orders and provide information on products and services. This onsite position is based at our West Dundee, IL office and requires multitasking, accuracy, and strong communication skills.

Ideal candidates have a high school diploma and 3–5 years of customer service experience, with proficiency in MS Office and familiarity with CRM/ERP systems.

Qualifications

• Minimum high school diploma and 3–5 years of customer service experience.
• Proficient with Microsoft Office applications, especially Outlook, Word and Excel.
• Experience with customer relationship management (CRM) systems and ERP software preferred.

Responsibilities

• Process orders and quotes for material or service received via multiple channels with high accuracy.
• Direct and expedite orders to meet customer requirements and deadlines.
• Provide information to customers about products, services, pricing, shipping and delays.
• Follow up on orders to ensure delivery on specified dates.

Skills

Customer service

MS Office (Outlook, Word, Excel)

Communication skills

Multitasking

Time management

Relationship building

Upselling opportunities

Education

High school diploma

Tools

CRM systems

ERP software

Job description

Job Overview

Renishaw is an innovative engineering company with a proud history of delivering measurement, calibration and precision manufacturing solutions to some of the most complex engineering processes in the world. Since our inception over half a century ago we have grown a global presence with over 70 offices in 39 countries across Europe, Asia Pacific and the Americas and employ a workforce of over 5000 people.

The Customer Service Representative interacts with customers to provide and process information in response to inquiries, concerns and requests about products and services.

This is primarily an onsite position located at our West Dundee, IL office.

• Process orders and quotes for material or service received via fax, mail, email telephone, web chat, or personal requests for customers or Renishaw Sales Managers paying special attention to accuracy and detail
• Directs and expedites orders for customer requirements
• Confer with customers to provide information about products and services. This may include technical details, pricing, shipping information, anticipated delays and any additional information needed by customer
• Follow up on orders to ensure delivery to specified dates
• Coordinates product returns and customer complaints
• Interfaces with all internal and external customers
• Escalates issues to higher authorities
• Excellent attention to accuracy and detail
• Excellent verbal, written communication and interpersonal skills
• Ability to multitask, prioritize and manage time effectively
• Ability to build rapport with prospective customers/ customers
• Interest in manufacturing technology and application
• Accepts responsibility for quality of work
• Identifies upsell and cross sell opportunities and takes appropriate action when required
• Flexibility and adaptability
• Ability and willingness to learn and progress
• Any other duties as required

Education and Experience: Minimum

• High school diploma
• 3 - 5 years of customer service experience
• Proficient with Microsoft office applications especially Outlook, Word and Excel

Education and Experience: Preferred

• Export logistics knowledge
• Interest in manufacturing technology
• Experience with customer relationship management (CRM) systems
• Experience with enterprise Resource Planning software applications especially operations (ERP)
• Prior experience working with technical products in a sale or purchasing environment

Compensation Range-Non-exempt, hourly role (Annual estimate)

$50,000 to $55,000(depending on experience level)

Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Affirmitive action employer of minorities, females, veterans, and individuals with disabilities.

Benefits

• Renishaw offers a competitive, comprehensive benefits package for employees including health, dental and vision benefits, a 401K plan with company match, flexible spending accounts, life insurance, short- and long-term disability, vacation and personal time, paid company holidays and an employee assistance program.

Employment Type

Regular

Time Type

Full time

Requisition Number

R10324 Customer Service Represenative (Open)

Reasonable Accommodation

If you need any assistance seeking a job opportunity at Renishaw, or if you require reasonable accommodation with the application process, please call 847-286-9953 or contact us at [e-mail] .