Customer Service Represenative

INC Renishaw Inc; Illinois; On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Dental & vision

401K plan with company match

Flexible spending accounts

Life insurance

Short- and long-term disability

Vacation and personal time

Paid company holidays

Employee assistance program

Job summary

Renishaw is seeking a dedicated Customer Service Representative for our West Dundee, IL office. You will interact with customers to provide product information, process orders, and resolve issues with accuracy and courtesy.

In this onsite role, you will coordinate with sales managers, track deliveries, manage returns, and identify upsell opportunities while maintaining strong CRM and ERP usage across commercial functions.

Qualifications

• Minimum 3–5 years of customer service experience.
• Proficient with Microsoft Office applications (Outlook, Word, Excel).
• Experience with CRM systems and ERP software is preferred.

Responsibilities

• Process orders and quotes received via multiple channels with accuracy.
• Direct and expedite orders to meet customer requirements.
• Communicate information on products/services, pricing, and delivery timelines.
• Follow up on orders to ensure on-time delivery.
• Coordinate product returns and manage customer complaints.

Skills

Customer service

Communication skills

Microsoft Office

Multitasking

Attention to detail

Education

High school diploma

Tools

CRM systems

ERP software

Microsoft Office (Outlook, Word, Excel)

Job description

Renishaw is an innovative engineering company with a proud history of delivering measurement, calibration and precision manufacturing solutions to some of the most complex engineering processes in the world. Since our inception over half a century ago we have grown a global presence with over 70 offices in 39 countries across Europe, Asia Pacific and the Americas and employ a workforce of over 5000 people.

The Customer Service Representative interacts with customers to provide and process information in response to inquiries, concerns and requests about products and services. This is primarily an onsite position located at our West Dundee, IL office.

Key Responsibilities

• Process orders and quotes for material or service received via fax, mail, email telephone, web chat, or personal requests for customers or Renishaw Sales Managers paying special attention to accuracy and detail
• Directs and expedites orders for customer requirements
• Confer with customers to provide information about products and services. This may include technical details, pricing, shipping information, anticipated delays and any additional information needed by customer
• Follow up on orders to ensure delivery to specified dates
• Coordinates product returns and customer complaints
• Interfaces with all internal and external customers
• Escalates issues to higher authorities
• Excellent attention to accuracy and detail
• Excellent verbal, written communication and interpersonal skills
• Ability to multitask, prioritize and manage time effectively
• Ability to build rapport with prospective customers/ customers
• Interest in manufacturing technology and application
• Accepts responsibility for quality of work
• Identifies upsell and cross sell opportunities and takes appropriate action when required
• Flexibility and adaptability
• Ability and willingness to learn and progress
• Any other duties as required

Education and Experience

• Minimum High school diploma 3-5 years of customer service experience
• Proficient with Microsoft office applications especially Outlook, Word and Excel
• Preferred Export logistics knowledge
• Interest in manufacturing technology
• Experience with customer relationship management (CRM) systems
• Experience with enterprise Resource Planning software applications especially operations (ERP)
• Prior experience working with technical products in a sale or purchasing environment

Compensation

Range-Non-exempt, hourly role (Annual estimate) $50,000 to $55,000(depending on experience level) In an effort to comply with local legislation, as well as to provide greater transparency to candidates regarding cash compensation, Renishaw sets standard pay ranges for all U.S.-based roles as established by job function, level, and geographic location. Final offer amounts are determined by multiple factors, including candidate experience and expertise, as well as geographic location, and may vary from the amounts listed above.

Equal Opportunity Employer

Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Aff

Benefits

• health
• dental and vision benefits
• 401K plan with company match
• flexible spending accounts
• life insurance
• short- and long-term disability
• vacation and personal time
• paid company holidays
• an employee assistance program

Employment Type

Regular Time Type: Full time

Hiring Information

Requisition Number: R10324 Customer Service Represenative (Open)

Company Culture

Renishaw is a FTSE 250 global engineering and scientific technology company, with core skills in measurement, motion control, additive manufacturing, healthcare, spectroscopy and manufacturing. We supply products and services that push the boundaries of what is possible in applications as diverse as jet engine and wind turbine manufacture, through to dentistry and brain surgery. We are also a world leader in the field of metal additive manufacturing (also referred to as 3D printing), where we design and make industrial machines that 'print' parts from metal powder. We currently have 77 offices in 36 countries, with around 5,200 employees worldwide. Over 3,000 people are employed within the UK where we carry out the majority of our research and development, and manufacturing. With a global presence in a broad range of sectors, we aim to ensure that our workforce reflects the diverse global communities we serve. Every year we welcome a wide range of new employees, from apprentices to experienced professionals. By joining Renishaw you will be making a difference to the world in which we live, in a global company that encourages innovation and personal achievement. Our people help us to pursue this purpose so that we can continue to be a world leader in precision technology and deliver on our vision to innovate and transform capabilities in manufacturing, science and healthcare through unparalleled levels of precision, productivity and practicality.