Applications Engineer: Technical Support & Pre-Sales

Parker Hannifin Corporation; Washington (MO); On-site; USD 60,000 - 90,000; Full time

Job summary

Parker Hannifin is seeking a technical support specialist to manage technical requests from internal and external customers, including phone, email, and eChat inquiries. The role requires collaboration with multiple divisions and may involve on-site support, remote diagnostics, and post-sales assistance.

The ideal candidate has a BS in electrical, computer, or mechanical engineering with 2–5 years of related experience, and proficiency in CAD tools and PC software.

Qualifications

• 4-year college degree preferred (BS in electrical, computer, or mechanical engineering)
• 2-5 years of sales or engineering experience preferably within a manufacturing division
• Experience with refrigeration and/or air conditioning preferred
• Experience with industrial controls and/or software programming preferred
• Understanding of financial statements and analysis
• PC literate (MS Office, AutoCAD, AutoDesk Inventor, MS Teams, Zoom preferred.)
• Excellent comprehension with the ability to understand, describe and discuss problems of a technical nature
• Technical competence in electrical and/or mechanical systems, distributed controls, industrial communications, and windows based PC application support

Responsibilities

• Provide technical support for Sporlan products, including our MicroThermo controls products.
• Perform remote diagnostics of electronic controls
• Troubleshoot distributed controls systems as well as PC applications
• Remotely deploy updates and fixes to distributed controllers as well as PC based applications
• Provide pre-sales technical support including component sizing and selection, CAD model/drawing, part number selection, and competitor cross references.
• Provide post-sales technical support including installation and startup assistance, diagnostic assistance and resolution of field issues.
• Provide on-site customer support as needed including training, start-up assistance, troubleshooting or sales-support.
• Provide support to the Customer Service and Sales teams including product identification, service/repair component selection, part number creation, and product sizing/selection.
• Maintenance of technical literature and support material. Provide input on product requirements and specifications.
• Analyze customer issues, product VA/VE opportunities for product improvements.
• Assist design and manufacturing associates in the development of new and/or revised product according to customer requirements.
• Provide timely reports summarizing findings on a given product or project.
• Track daily, weekly and monthly activities to identify and implement process improvements.
• Must maintain highest degree of customer service, throughput, and quality.
• Participate in division lean and high performance team activities.

Skills

Technical communication

PC literacy

Electrical/Mechanical systems

Problem solving

Education

BS in electrical, computer, or mechanical engineering

Tools

AutoCAD

AutoDesk Inventor

MS Teams

Zoom

Job description

Parker Hannifin is seeking a technical support specialist to manage technical requests from internal and external customers, including phone, email, and eChat inquiries. The role requires collaboration with multiple divisions and may involve on-site support, remote diagnostics, and post-sales assistance.

The ideal candidate has a BS in electrical, computer, or mechanical engineering with 2–5 years of related experience, and proficiency in CAD tools and PC software.