Technical Customer Service Specialist

Ohio Transmission Corporation; Charlotte (NC); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) with employer match

Relocation assistance

Paid time off (PTO)

Tuition assistance

Job summary

Ohio Transmission Corporation is seeking a customer-focused professional to manage inquiries, quotes, and orders with a strong emphasis on service excellence. You will use SX.e to process orders, coordinate with sales, and resolve issues while gaining expertise in electrical and automation distribution.

The role requires strong communication, data entry accuracy, and the ability to work both independently and as part of a team in a fast-paced environment.

Qualifications

• Associate degree or equivalent; or high school diploma with two years related experience.
• Experience with electrical and automation distribution.
• Excellent customer relations and problem-solving skills.

Responsibilities

• Be the primary contact for customers, ensuring superior service and timely processing of inquiries, quotes, and orders.
• Know the requirements of accounts and effectively get results for customers.
• Handle exceptions, substitutions, allocations, and other special problems; troubleshoot product issues.
• Gain technical knowledge about OTC products and applications; apply SX.e distribution software to opportunities.
• Maintain knowledge of vendor portals; enter and maintain customer orders in SX.e; communicate order issues to Accounting.

Skills

Customer service

Communication

Data entry

Team player

Detail oriented

Independent work

Education

Associate Degree or equivalent

Tools

SX.e (Infor SX.e)

Microsoft Office

Job description

Ohio Transmission Corporation is seeking a customer-focused professional to manage inquiries, quotes, and orders with a strong emphasis on service excellence. You will use SX.e to process orders, coordinate with sales, and resolve issues while gaining expertise in electrical and automation distribution.

The role requires strong communication, data entry accuracy, and the ability to work both independently and as part of a team in a fast-paced environment.