Technical Customer Service Representative

Q-Lab; Homestead (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health, Vision, Dental, Disability and

Life insurance

Year-end bonus

Company-funded retirement plan

Paid Time Off and Holidays

Fun, friendly working atmosphere

Job summary

Q-Lab Corporation, a leading provider of weathering and corrosion testing solutions, is seeking a Technical Customer Service Representative to join the Testing Services team in Homestead, FL. This on-site role involves educating customers, supporting testing plans, and developing cost proposals.

The position requires a science degree and strong communication of technical concepts, with experience in customer service and proficiency in MS Word/Excel. Travel to HQ and trade shows may be involved.

Qualifications

• Minimum Associate’s degree in a science field (Biology, Chemistry, Physics, etc.).
• Minimum 3 years of customer service experience, including heavy written correspondence.
• Must be able to explain technical concepts at a variety of levels (technical to non-technical).
• Computer literacy and good working knowledge of MS Word and Excel.
• Ability to communicate effectively in English, both written and verbal. Must be detailed in documentation.
• Fair grasp of algebra and geometry concepts.
• Business etiquette knowledge.

Responsibilities

• Provide customer education on Q-Lab's services by phone or e-mail and determine best course of action to match customer needs.
• Provide technical expertise to customers on weathering/corrosion testing plans and maintain continuous client contact during testing with proper documentation.
• Discuss requests with Inside Sales Leader to review project feasibility.
• Review testing standards and engineering drawings.
• Create proposals for testing at all Q-Lab locations and follow up on cost estimates.
• Attend trade shows to represent Q-Lab and host in-person tours at Q-Lab Florida.

Skills

Customer service

Technical explanation

MS Word

MS Excel

English communication

Documentation accuracy

Algebra & geometry basics

Business etiquette

Education

Associate’s degree in science

Bachelor’s degree in hard science

Tools

MS Office (Word/Excel)

Technical documentation software

Job description

Description

Q-Lab Corporation is currently seeking a Technical Customer Service Representative to join our Testing Services team in Homestead, FL. Reporting to the Global Test Services Inside Sales Leader, this role will provide technical education on Q-Lab's outdoor weathering/corrosion testing services including testing plan support, continuous client contact during testing, and creation of cost proposals. This position will be responsible for providing education on Q-Lab's services and determining the best course of action to match customer needs.

This position is fully on-site and can be located at our Homestead, FL location or at our HQ in Westlake, OH.

Responsibilities:

• Provide customer education on Q-Lab's services by phone or e-mail and determine best course of action to match customer needs
• Provide technical expertise to customers on weathering/corrosion testing plans and provide continuous ongoing client contact during testing services along with documentation of all customer contact
• Discuss requests with the Inside Sales Leader to review project feasibility
• Review testing standards and engineering drawings
• Create proposals for testing at all Q-Lab testing locations and follow up on cost estimates or tests requested but not received
• Attend trade shows to represent Q-Lab and host in-person tours at Q-Lab Florida

Required Skills/Experience:

• Minimum Associate’s degree in a science field (Biology, Chemistry, Physics, etc.)
• Minimum 3 years of customer service experience, including heavy written correspondence
• Must be able to explain technical concepts at a variety of levels (technical to non-technical)
• Computer literacy and good working knowledge of MS Word and Excel
• Ability to communicate effectively in English, both written and verbal. Must be detailed in documentation
• Fair grasp of algebra and geometry concepts
• Business etiquette knowledge

Desired Skills/Experience:

• 5 years customer service experience
• Bachelor’s degree, or greater, in a hard-science (Biology, Chemistry, Physics, etc.)
• Experience in a test or manufacturing lab
• Experience with national and international standards (ASTM, ISO, DIN, etc.)

Who We Are:

Q-Lab Corporation is a global leader in providing material durability testing products. Since 1956, we have designed and manufactured laboratory test products such as weathering testers, light stability testers and corrosion testers. We also perform weathering and corrosion testing services, including both laboratory and natural exposure tests. We maintain a global presence with testing facilities located in the US and sales and distribution facilities located in England, Germany and China. Our world-class corporate headquarters and manufacturing facility are located in Westlake, Ohio.

We Offer:

• A proven track record of success.
• Excellent compensation package including year-end bonus and company-funded retirement plan.
• Comprehensive benefits: Health, Vision, Dental, Disability and Life.
• Generous Paid Time Off, and Holidays.
• Fun, friendly working atmosphere!