Technical Customer Success Rep – Weathering & Testing

Q-Lab

Homestead (FL)

On-site

USD 45,000 - 60,000

Full time

11 days ago

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Benefits offered by this job

Health, Vision, Dental, Disability and

Life insurance

Year-end bonus

Company-funded retirement plan

Paid Time Off and Holidays

Fun, friendly working atmosphere

Job summary

Q-Lab Corporation, a leading provider of weathering and corrosion testing solutions, is seeking a Technical Customer Service Representative to join the Testing Services team in Homestead, FL. This on-site role involves educating customers, supporting testing plans, and developing cost proposals.

The position requires a science degree and strong communication of technical concepts, with experience in customer service and proficiency in MS Word/Excel. Travel to HQ and trade shows may be involved.

Qualifications

Minimum Associate’s degree in a science field (Biology, Chemistry, Physics, etc.).
Minimum 3 years of customer service experience, including heavy written correspondence.
Must be able to explain technical concepts at a variety of levels (technical to non-technical).
Computer literacy and good working knowledge of MS Word and Excel.
Ability to communicate effectively in English, both written and verbal. Must be detailed in documentation.
Fair grasp of algebra and geometry concepts.
Business etiquette knowledge.

Responsibilities

Provide customer education on Q-Lab's services by phone or e-mail and determine best course of action to match customer needs.
Provide technical expertise to customers on weathering/corrosion testing plans and maintain continuous client contact during testing with proper documentation.
Discuss requests with Inside Sales Leader to review project feasibility.
Review testing standards and engineering drawings.
Create proposals for testing at all Q-Lab locations and follow up on cost estimates.
Attend trade shows to represent Q-Lab and host in-person tours at Q-Lab Florida.