Technical Customer Support & Testing Proposals

Q--lab-Corporatio; Homestead (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Year-end bonus

Retirement plan

Health benefits

Vision benefits

Dental benefits

Disability insurance

Life insurance

Paid time off

Holidays

Friendly atmosphere

Job summary

Q-Lab Corporation in Homestead, FL is seeking a Technical Customer Service Representative to educate customers on weathering and corrosion testing services, support testing plans, and prepare cost proposals.

You will maintain ongoing client contact, review standards, and help translate technical concepts for diverse audiences; a science degree and customer service experience are required.

Qualifications

• Minimum associate's degree in a science field (Biology, Chemistry, Physics, etc.)
• Minimum 3 years of customer service experience, including heavy written correspondence
• Must be able to explain technical concepts at a variety of levels (technical to non-technical)
• Computer literacy and good working knowledge of MS Word and Excel
• Ability to communicate effectively in English, both written and verbal. Must be detailed in documentation
• Fair grasp of algebra and geometry concepts
• Business etiquette knowledge

Responsibilities

• Provide customer education on Q-Lab's services by phone or e-mail and determine best course of action to match customer needs
• Provide technical expertise to customers on weathering/corrosion testing plans and provide continuous ongoing client contact during testing services along with documentation of all customer contact
• Discuss requests with the Inside Sales Leader to review project feasibility
• Review testing standards and engineering drawings
• Create proposals for testing at all Q-Lab testing locations and follow up on cost estimates or tests requested but not received
• Attend trade shows to represent Q-Lab and host in-person tours at Q-Lab Florida

Skills

Customer service

Technical explanation

MS Word

MS Excel

English communication

Documented communication

Algebra concepts

Business etiquette

Education

Associate’s degree in science

Science degree (Biology/Chemistry/Physics)

Tools

MS Word

Excel

Job description

Q-Lab Corporation in Homestead, FL is seeking a Technical Customer Service Representative to educate customers on weathering and corrosion testing services, support testing plans, and prepare cost proposals.

You will maintain ongoing client contact, review standards, and help translate technical concepts for diverse audiences; a science degree and customer service experience are required.