Technical Customer Service Representative

Paxton Access Ltd

Greenville (SC)

On-site

USD 35,000 - 45,000

Full time

14 days+

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Benefits offered by this job

Healthcare plans

401(k) with employer matching

PTO accrual

Social events throughout the year

Modern office environment

Job summary

A leading technology company is seeking a Technical Customer Service Representative in Greenville, SC. In this entry-level role, you will provide technical support to customers and installers, troubleshoot installation issues, and collaborate on new product features. If you have a passion for technology and customer service, we encourage you to apply regardless of your experience. Benefits include flexible healthcare plans, a supportive work environment, and opportunities for career progression.

Qualifications

Preferred experience in a phone-based customer service role.
Enthusiastic about exploring new technologies, with understanding of technical systems.

Responsibilities

Provide technical product support to installers/customers.
Handle sales or returns process requests.
Troubleshoot and resolve installation issues swiftly.
Collaborate with other teams to test new products or features.

Skills

Customer service experience

Technical understanding

Job description

Technical Customer Service Representative

At the heart of Paxton, we are innovators, we look for ways of harnessing new technology to provide better solutions for our customers. We're a global brand with nearly 40 years of experience, our team of over 400 employees is spread around the world.

We pride ourselves on creating a vibrant environment, with a focus on excellent company culture. Our teams make Paxton a great place to work with brilliant benefits that come with any role at Paxton, with an emphasis on career progression, training and development, and recognition of achievement for every employee.

Benefits

Healthcare plans, tailored by you, and a supportive employee assistance scheme.
Discounts and savings on everything - Pizza! Movie Tickets! Hotels! Car Rentals! And so much more. Partnered with leading brands like Costco and DisneyLand with TriNet perks.
Quick, easy access to all your information via TriNet Mobile App - healthcare, perks, earnings, PTO and more.
401(k) with options for employer matching and profit share.
Accrue 144 hours PTO annually.
Variety of social events across the year, from Summer and Winter parties to EDI events and Charity days.
Modern open plan offices, collaboration spaces, training rooms and onsite mini-gym.
Recognised as one of the Best Companies to Work for in the UK, by Best Companies.

About the role

Join our customer support team in Greenville, where you will be the first point of contact providing advice and technical support to our customers. Our product support team are experts in troubleshooting with installers and are hands on with our products and technology from day one.

Delivering accurate technical product support to installers or customers via phone, email, or webchat.
Handling any sales or returns process requests.
Troubleshooting, diagnosing, and resolving installation issues in a timely manner.
Working closely with other teams within Paxton to trial and test new products or features.

What are we looking for?

Experience in a phone-based or customer service based role is preferred but not essential.
Enthusiastic about exploring new technologies, with a natural flair for understanding technical systems and tools.

Working hours for this role are 11am - 8pm, Monday - Friday.

The right attitude is more important to us than your skills or experience. If you're excited about a role but your existing experience doesn't match up with every element of the job description, we encourage you to apply anyway.

We want to collaborate with you and hear your ideas, most of all, we want people to enjoy the journey with us.

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