Customer Success Manager Pax8

Fremont Economic Development Corp.; Northern (KY); Hybrid; USD 69,000 - 99,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

PTO & holidays

Wellness program

Job summary

Pax8 is seeking a Customer Success Manager who will own the full customer lifecycle from onboarding through renewal, accelerating value realization and driving platform adoption across the United States.

You will become a strategic advisor, using health metrics and data to guide customers and expand solution usage while maintaining a customer-centric mindset. The role focuses on retention, ARR growth, and deepening partnerships across technology partners and channels.

Qualifications

• Experience managing customer relationships, renewals, account growth, or lifecycle programs within SaaS, cloud, technology, or distribution environments.
• Proven ability to drive retention, adoption, and revenue expansion.
• Strong understanding of customer success methodologies and customer lifecycle management.
• Experience utilizing CRM and customer success platforms to manage pipeline activities, customer health monitoring, forecasting, and reporting.
• Ability to identify and nurture expansion opportunities while maintaining a customer-centric mindset.
• Knowledge of cloud technologies, productivity solutions, cybersecurity, infrastructure, or related technology categories.
• Exceptional communication, presentation, and relationship-building capabilities.
• A proactive, resilient, and highly organized approach with a passion for delivering outstanding customer experiences.
• Understanding of indirect sales channels, partner ecosystems, or technology advisory environments is highly desirable.

Responsibilities

• Guide customers through onboarding to accelerate value realization and platform adoption.
• Monitor customer engagement, identify risks early, and develop proactive success plans that improve retention and satisfaction.
• Manage the complete renewal lifecycle while identifying opportunities to deepen customer adoption and expand solution usage.
• Become a strategic advisor to customers, technology partners, and channel stakeholders by understanding business goals and delivering value-focused guidance.
• Act as a central point of ownership for customer challenges, ensuring effective communication, resolution, and ongoing partnership.
• Leverage customer insights, health metrics, and platform data to drive informed decisions and support business growth.
• Engage with customers, partners, and industry stakeholders through events, programs, and strategic initiatives that strengthen long-term relationships.

Skills

Customer relationships

Renewals

Lifecycle programs

SaaS/Cloud/Tech

Revenue expansion

Customer success methodologies

CRM experience

Forecasting

Communication

Relationship-building

Indirect sales awareness

Tools

CRM platforms

Job description

Join Pax8 as a Customer Success Manager and play a pivotal role in helping partners and customers unlock greater value from technology while driving retention, growth, and long‑term success across the United States.

Shape the Future of Customer Success

This is an opportunity to be at the forefront of Pax8’s evolving technology distribution ecosystem, owning the full customer lifecycle from onboarding through renewal. You'll have the autonomy to build trusted relationships, influence adoption strategies, and make a measurable impact on customer outcomes. As Pax8 continues its journey as an AI-enabled, cloud‑first organization, you'll grow alongside innovative technologies and help customers realize their full potential through smarter solutions.

A Culture Built on Innovation and Partnership

At Pax8, we believe success is built through meaningful relationships, curiosity, and continuous innovation. We foster an environment where people are empowered to think differently, challenge convention, and put the customer at the center of every decision. You'll collaborate with passionate teams who are committed to elevating partners, simplifying technology, and creating exceptional experiences.

What You'll Be Doing

• Guide customers and partners through a seamless onboarding experience that accelerates value realization and platform adoption.

Drive Adoption & Customer Health

• Monitor customer engagement, identify risks early, and develop proactive success plans that improve retention and satisfaction.
• Manage the complete renewal lifecycle while identifying opportunities to deepen customer adoption and expand solution usage.
• Become a strategic advisor to customers, technology partners, and channel stakeholders by understanding business goals and delivering value-focused guidance.
• Act as a central point of ownership for customer challenges, ensuring effective communication, resolution, and ongoing partnership.
• Leverage customer insights, health metrics, and platform data to drive informed decisions and support business growth.
• Engage with customers, partners, and industry stakeholders through events, programs, and strategic initiatives that strengthen long‑term relationships.

The Impact You'll Make

Your work will directly influence customer retention, recurring revenue growth, and the overall customer experience within a rapidly expanding channel ecosystem. By helping customers achieve success, you'll contribute to stronger partnerships, increased platform adoption, and sustainable business growth for both Pax8 and our partners.

What We're Looking For

We're seeking someone who combines customer advocacy with commercial awareness and enjoys solving complex challenges in a fast‑moving environment. Successful candidates will bring:

• Demonstrated success managing customer relationships, renewals, account growth, or lifecycle programs within SaaS, cloud, technology, or distribution environments.
• Proven experience driving measurable customer outcomes including retention, adoption, and revenue expansion.
• Strong understanding of customer success methodologies and customer lifecycle management.
• Experience utilizing CRM and customer success platforms to manage pipeline activities, customer health monitoring, forecasting, and reporting.
• Ability to identify and nurture expansion opportunities while maintaining a customer‑centric mindset.
• Knowledge of cloud technologies, productivity solutions, cybersecurity, infrastructure, or related technology categories.
• Exceptional communication, presentation, and relationship‑building capabilities.
• A proactive, resilient, and highly organized approach with a passion for delivering outstanding customer experiences.
• Understanding of indirect sales channels, partner ecosystems, or technology advisory environments is highly desirable.

Trust and Hiring

At Pax8, we care deeply about building genuine, trust‑based relationships — starting with how we hire.

To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about — we're excited to meet you.

We also use thoughtfully applied AI-enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritizing applications, but hiring decisions are made by our people. More information is available in our Recruitment Privacy Notice. If you have questions about how we hire or would prefer not to have your application supported by these tools, you can opt out at any part of our process.

Inclusivity

We encourage you to apply even if you don't meet 100% of the criteria. We're committed to diverse perspectives, inclusive hiring and sharing your transferrable skills. To fulfil this role, you must hold valid right to work in United States.

Compensation Range: $69,362 - $99,089 (or more depending on experience)

• Medical, dental, and vision coverage
• Retirement savings options
• Paid time off and holidays
• Wellness and employee assistance programs
• Additional country‑specific benefits in accordance with Pax8 programs

Growth & Development

There's extensive room for a talented individual to grow at pace — whether that's advancing quickly in this role or exploring one of the many opportunities across our global organization. You'll have access to our internal development hub designed to accelerate your skills and stretch your potential. Alongside specialist Learning & Development trainers, you'll also tap into AI powered tools, "born in the cloud" mentors, and cross continent collaboration that broaden your perspective and sharpen your expertise. We'll give you the space, trust, and the right projects to help you thrive — and full visibility of what it takes to reach your next level.

About Pax8

Our mission is to build the managed intelligence marketplace and empower small businesses to do more with smarter technology. We are a fast‑growing, dynamic, and high‑energy organisation with a start‑up feel, allowing you to make a meaningful impact on the business. Culture is also important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

As part of our hiring process, we are required to undertake pre‑employment checks on all candidates that are successful in their application with Pax8. As part of these checks Pax8 will request ID verification, reference requests and qualification checks (additional checks may be completed for certain countries, such as criminal and financial). All checks are completed by our third‑party provider, First Advantage. Once checks have been completed all candidates will receive a copy for their records.

Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country you have applied for. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with local best practices and processed only in accordance with our recruiting processes. Privacy notice: https://www.pax8.com/en-us/terms/job-applicant-privacy-notice/

At Pax8, we care deeply about building genuine, trust‑based relationships — starting with how we hire.

To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change.
By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about — we're excited to meet you.

Why Join Pax8?

Because here, success isn't just about numbers—it's about impact .
It's about being part of a team that thinks bigger , empowers each other, and never loses sight of why we do what we do: to make the cloud easier, more accessible, and more meaningful .

At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:

Non-Commissioned Bonus Plans or Variable Commission

401(k) plan with employer match

Employee Assistance Program

Employer Paid Short & Long Term Disability, Life and AD&D Insurance

Flexible, Open Vacation

Paid Sick Time Off

Extended Leave for Life events

Pax8 is an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with Data Privacy best practices and processed only in accordance with our recruiting processes.

**Disclaimer: The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee, time to time; the scope of the job may change as necessitated by business demands.

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