Customer Support / Operations - Metal Fabrication

New Castle Building Products, Inc.; Bensalem Township (Bucks County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical / Dental / Vision / Life

401(k) with discretionary employer?

Paid vacation and Holidays

Yearly reviews with opportunities to进

Competitive Pay

Job summary

New Castle Metal in Bucks County, PA seeks a dynamic Customer Support / Operations professional to anchor the Bensalem branch. You will manage counter sales, coordinate production for two operators, oversee inventory, and ensure equipment upkeep in a compact team.

Responsibilities include handling walk-in and digital orders, providing pricing quotes, and balancing urgent requests with ongoing work to optimize workflow and minimize bottlenecks.

Qualifications

• Experience in customer service/sales and logistics, manufacturing, or distribution operations.
• Comfortability with ERP systems to manage orders and inventory.
• Strong time-management and ability to juggle priorities.
• Clear verbal and written communication with shop operators, customers, and management.

Responsibilities

• Serve as primary contact for walk-in contractors, phone inquiries, and email orders.
• Assist customers with product selection, provide pricing quotes, and process orders.
• Coordinate production workflow for two machine operators and balance urgent requests with ongoing orders.
• Perform regular cycle counts and reconcile inventory data in the system.
• Coordinate replenishment stock with procurement or main hubs.
• Use MaintainX to log maintenance tasks, track equipment upkeep, and schedule downtime.
• Document and resolve equipment issues to minimize downtime.

Skills

Customer service

Logistics coordination

ERP systems

Inventory management

Communication

Tools

DMSI Agility

CMMS platforms

Job description

New Castle Metal is a premier fabricator of architectural cladding for Commercial, Industrial and Residential projects. We specialize in standing seam metal roofing systems, edge metal systems, and custom fabrication. New Castle Metal utilizes a portfolio of metal forming machines at each of its six locations across the Northeast to provide customers with unparalleled flexibility and lead times.

Job Summary

New Castle Metal is seeking a dynamic, highly organized Customer Support / Operations - Metal Fabrication to anchor our Bensalem, PA branch. This role sits directly at the intersection of customer-facing sales and back-end operations. As a vital link in our compact, efficient team, you will manage counter sales, coordinate production for our shop operators, manage inventory levels, and oversee equipment upkeep.

Responsibilities

• Act as the primary point of contact for walk-in contractors, phone inquiries, and email orders.
• Assist customers with product selection, provide accurate pricing quotes, and process orders efficiently.
• Manage and optimize the daily production workflow for the branch's two machine operators.
• Balance urgent, last-minute requests with ongoing orders to minimize bottlenecks and maximize machine output.
• Conduct regular cycle counts and reconcile inventory data within the system.
• Coordinate with procurement or main hubs to order replenishment stock before shortages occur.
• Utilize the MaintainX platform to log maintenance tasks, track equipment upkeep, and schedule downtime during non-peak production hours.
• Ensure all equipment issues are documented and resolved quickly to minimize operational downtime.

Requirements

• Experience in customer service/sales and logistics, manufacturing, or distribution operations. Experience in the building materials or sheet metal industry is a major plus.
• Comfortability with ERP systems to manage orders and inventory (experience with DMSI Agility a plus).Experience with CMMS platforms is a plus.
• Exceptional time-management abilities with a proven track record of managing competing priorities
• Clear, professional verbal and written communication skills to effectively collaborate with shop operators, customers, and management.
• A proactive mindset with the ability to think on your feet and optimize workflows in a small-team environment.

Benefits

• Competitive Pay
• Benefits: Medical / Dental / Vision / Life Insurance
• 401(k) with discretionary employer match
• Paid vacation and Holidays
• Yearly reviews with opportunities to advance your career based on performance
• A proactive mindset with the ability to think on your feet and optimize workflows in a small-team environment.