Customer Service Representative

Western Enterprises; Westlake (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive weekly pay

Comprehensive 401(k)

Health, dental, and vision insurance

FSA/HSA options

Life insurance

Job summary

Western Enterprises, a Marmon Holdings unit, is seeking a Customer Service Representative in Westlake, OH to support sales and operations. You will provide technical assistance on product lines, prepare quotations, and process orders while collaborating across departments to resolve customer needs.

The role emphasizes strong communication, ERP familiarity, and a proactive service mindset. Eligible candidates will enjoy competitive weekly pay and benefits as part of a team focused on excellence.

Qualifications

• 3–5 years in a high-volume customer service role.
• Experience with pricing and quotations is a plus.
• Strong written and verbal communication skills.
• Familiarity with ERP and document management workflows.

Responsibilities

• Provide technical support and solutions to designated product lines.
• Prepare pricing and delivery quotations.
• Process incoming orders and modify them as needed.
• Respond to customer concerns and coordinate with internal teams.
• Process RGA’s and credit memos; maintain accurate records.
• Communicate clearly in writing and verbally.

Skills

MS Office

Outlook

Excel

Word

Teams

ERP knowledge

Tools

ERP systems

Job description

## Customer Service RepresentativeApplylocations: USA\_OH\_Westlake\_875 Basset Roadtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR0000044791Western/Scott Fetzer CompanyAs a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.**Who We Are:**Western Enterprises, a proud member of the Marmon Plumbing & Refrigeration Group, is dedicated to delivering exceptional, quality-driven solutions across diverse industries. With a steadfast commitment to innovation, customer satisfaction, and professional growth, we foster a collaborative and supportive work environment where your contributions make a difference. Join our team and become a vital part of our mission to exceed customer expectations and drive excellence.**What You’ll Do:**As a Customer Service Representative, you will play a pivotal role in supporting our sales and operations teams. Your responsibilities will include:* Provide technical support and solutions to designated products lines* Prepare pricing and delivery quotations* Process incoming orders* Make changes to customer orders as required* Respond to customer concerns* Process RGA’s and credit memos* Communicate effectively verbally, and in writing* Coordinate with several areas of the business seeking to find a mutually beneficial solution**What You’ll Need:*** **Experience:** 3–5 years in high-volume Customer Service role preferred.* **Skills:** + Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and Teams. + Strong organizational skills to manage multiple tasks efficiently. + Customer-focused mindset with a proactive and responsive approach to support. + Familiarity with document management systems and basic reporting techniques. + Knowledge of ERP systems is a plus.**What You’ll Gain:**We value and reward our team members with:* Competitive weekly pay* Comprehensive 401(k) retirement plan* Health, dental, and vision insurance* Flexible Spending Account (FSA) and Health Savings Account (HSA) options* Life insurance coverage to support your family’s futureTake the next step in your career by joining a team that values your skills, contributions, and professional growth.Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], and please be sure to include the title and the location of the position for which you are applying.