Technical Customer Service Associate - Dental (Part-Time 30hrs)

Ivoclar Vivadent Inc.; Town of Amherst (NY); In loco; USD 28.000 - 29.000; Part-time

Descrizione del lavoro

Ivoclar Vivadent Inc. in Amherst, NY isSeeking a Customer Service Associate, Technical for part-time work (30 hours/week) with a schedule of Monday to Friday, 12pm–6pm. The role is the first point of contact for customer inquiries, handling orders, product information, logistics and account management.

Compensation starts at $20.00–$21.00 per hour based on experience. The ideal candidate will have prior customer service experience, strong communication and data entry skills, and the ability to

Competenze

• Previous customer service experience required.
• Strong communication, telephone, computer and data entry skills required.
• Ability to work independently, prioritize and multitask in a dynamic environment.
• Dental Degree or background a plus.

Mansioni

• Answer incoming calls and transfer calls when necessary.
• Assist customers with orders and provide product information.
• Provide customers with navigation assistance with Ivoclar.com.
• Assist lab customers with product usage and offer technical resolution via email and phone.
• Prepare and enter customer orders; coordinate literature requests when necessary.
• Support Technical Field Sales and Inside Sales with product or literature requests.
• Issue credit and rebills for the lab business when needed.
• Help customers track packages and locate or replace orders.
• Maintain working knowledge of ERP procedures.
• Perform clerical/administrative duties or assist in special projects as assigned.

Conoscenze

Customer service

Communication

Telephone

Data entry

Independent work

Multitask

Formazione

Dental Degree or background

Descrizione del lavoro

Ivoclar Vivadent Inc. in Amherst, NY isSeeking a Customer Service Associate, Technical for part-time work (30 hours/week) with a schedule of Monday to Friday, 12pm–6pm. The role is the first point of contact for customer inquiries, handling orders, product information, logistics and account management.

Compensation starts at $20.00–$21.00 per hour based on experience. The ideal candidate will have prior customer service experience, strong communication and data entry skills, and the ability to