Dental Tech & Digital Services Leader

Ivoclar NA; Town of Amherst (NY); On-site; USD 140,000 - 170,000; Full time

Job summary

Ivoclar is seeking a Director of Technical & Digital Services in Amherst, NY to lead technical support for customers, clinicians, and labs. You will design education programs, create training materials, and guide digital dentistry initiatives while collaborating with Sales, Product Management, and Service teams.

The role emphasizes strategic leadership, coaching a high-performing team, and driving service quality, with travel as needed and a bonus opportunity.

Qualifications

• Certified Dental Technician (CDT) required.
• Minimum of 10 years in a dental technical environment.
• Strong technical expertise in Waxing, Casting, Finishing, Ceramics, Dentures, Crown & Bridge.
• Demonstrated experience delivering technical training, education, or presentations.
• Previous leadership or management experience.
• Ability to travel as needed.
• Associate's or Bachelor's degree preferred.
• Experience supporting digital dentistry workflows, CAD/CAM technologies, and emerging dental technologies.

Responsibilities

• Serve as the strategic leader for delivering exceptional technical support to customers, clinicians, laboratories, and sales teams.
• Design and deliver technical education programs, customer training sessions, and professional seminars that enhance product knowledge and user success.
• Develop and maintain high-quality training materials, instructional resources, and technical documentation.
• Evaluate emerging products, technologies, and digital solutions, providing expert recommendations to support business objectives.
• Investigate and troubleshoot customer-reported product issues, ensuring accurate documentation within the CRM Complaint Management System.
• Communicate complex technical information and actionable recommendations to customers and internal stakeholders in a clear and effective manner.
• Provide remote and telephone-based technical guidance, ensuring timely and professional issue resolution.

Skills

Leadership

Training delivery

Communication

Travel as needed

Customer-focused

Education

CDT certification

Associate/Bachelor's degree preferred

Tools

CAD/CAM technologies

Job description

Ivoclar is seeking a Director of Technical & Digital Services in Amherst, NY to lead technical support for customers, clinicians, and labs. You will design education programs, create training materials, and guide digital dentistry initiatives while collaborating with Sales, Product Management, and Service teams.

The role emphasizes strategic leadership, coaching a high-performing team, and driving service quality, with travel as needed and a bonus opportunity.