Customer Service Associate- Part Time (25 Hours/Week)

Ivoclar NA; Town of Amherst (NY); On-site; USD 27,552 - 28,929; Part time

Benefits offered by this job

Medical plan

Prescription drug coverage

Dental plan

Retirement savings plan

Disability benefits

Flexible spending account

Voluntary benefits

Time off program

Wellness program

Job summary

A leading dental products company in Amherst, NY is seeking a part-time Customer Service Associate to assist clients with product inquiries and orders. The ideal candidate should possess strong communication skills and previous customer service experience. Responsibilities include answering calls, assisting with orders, and providing support to sales teams. This role offers a pay rate of $20.00–$21.00/hour depending on experience along with various benefits including medical and retirement plans.

Qualifications

• Previous customer service experience required.
• Experience in a product-related environment preferred.
• Ability to work independently and prioritize in a dynamic environment.

Responsibilities

• Answer incoming telephone calls and provide assistance.
• Assist customers with product usage and orders.
• Coordinate literature requests when necessary.

Skills

Strong communication skills

Customer service experience

Data entry skills

Multitasking ability

ERP/CRM/Salesforce experience

Education

Dental Degree or background

Job description

Location: Amherst, NY
Pay: $20.00–$21.00/hour, depending on experience, qualifications and location. Final compensation will be determined during the interview process.

Customer Service Associate

Part Time – 25 Hours/Week
Schedule: Monday to Friday – 1pm–6pm

Position Responsibilities

The ideal candidate brings strong communication skills, and a background in customer service and a passion for helping clients succeed. This individual will assist all customer calls by providing clinical knowledge, determining product needs, entering orders correctly, handling complaints, and successfully connecting the caller to the correct department or person.

Essential Functions

• Answer incoming telephone calls, transfer calls when necessary
• Provide customer needs determination and assist customers with their orders
• Provide customer with navigating assistance with Ivoclar.com
• Assist clinical customers with product usage and offer resolution via E‑mail and phone
• Prepare and enter customer orders. Coordinate literature requests when necessary
• Provide support to Clinical Sales and Inside Sales Account Managers by responding to product and/or literature requests
• Provide customer assistance in tracking packages, locating or replacing orders
• Perform other clerical/administrative duties or assist in special projects as assigned by the Customer Service Management team

Your Qualifications

• Previous customer service experience required.
• Experience in a product‑related environment preferred.
• Strong communication, telephone, computer and data entry skills required.
• Ability to work independently, prioritize and multitask in a dynamic environment.
• ERP/CRM/Salesforce experience highly desired.
• Dental Degree or background a plus.

Physical Demands

• Must be able to sit for up to 8 hours a day, view computer monitor and move about effectively to fulfill the essential functions of the job. Manual dexterity needed for alpha/numerical computer input.
• Ability to perform filing duties, bend and lift 10–20 lbs.

Benefits Offered

• Medical plan
• Prescription drug coverage
• Dental plan
• Retirement savings plan
• Disability benefits
• Flexible spending account
• Voluntary benefits
• Time off program
• Wellness program

About the Company

Let's achieve our goal together. If you are looking for a job where you can contribute actively, develop personally and professionally and make a lasting difference then this is the right place for you. As an international family business with a long‑term perspective, we know that it is our around 3600 employees that are the key to our success. Let's achieve our goal together: Making people smile.

Ivoclar is committed to Equal Employment Opportunity and Affi­rmative Action and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, sexual orientation, gender identity or any other protected characteristic. Ivoclar will not discriminate against persons because of their disability and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. We will also make reasonable accommodations during the interview and selection process.

Candidates must be legally authorized to work in the United States on a permanent basis. This position is not eligible for employer‑based visa sponsorship now or in the future.