Dental Digital Training Consultant - CAD/CAM

Ivoclar Vivadent Inc.; Town of Amherst (NY); On-site; USD 80,000 - 110,000; Full time

Job summary

Ivoclar Vivadent Inc. in Amherst, NY is seeking a Digital Consultant to join our Technical Services team. The role provides digital support, education and training to Ivoclar customers, employees and sales representatives.

The ideal candidate will develop curriculum for academy digital courses, deliver both in-house and remote training, and help maintain our digital training infrastructure including scanners, CAM software, and mills.

Qualifications

• Strong knowledge of dental restorative processes (CDT preferred).
• 3+ years' experience with CAD/CAM and CNC applications.
• High level analytical skills and problem-solving ability.
• Experience in a technical support and troubleshooting role.
• Strong interpersonal communication skills and speaking ability.

Responsibilities

• Participate in development and enhancement of Technical and Digital Services Department strategy and philosophy as requested.
• Engage in curriculum development for Academy based digital courses to include, development and preparation of course materials and training kits.
• Provide in-house and in-field training which may include seminars, lectures, demonstrations, clinics, trade shows, and meetings.
• Maintain and update digital training/support infrastructure to include, scanners, design software, CAM software, mills and printers.
• Deliver remote customer training using computer based training platforms and/or remote access to customer equipment.
• Create and deliver training modules for sales force education and development to include initial training or ongoing training at the request of sales management.
• Evaluate new digital products to include both hardware and software at the request of research and development.
• Review and provide developmental input for instructions for digital equipment and software.
• Develop and contribute to the development of technical support materials for use by customers and Ivoclar employees.
• Execute all responsibilities as associated with the following subprocess to fulfill Ivoclar’s Quality System

Skills

CAD/CAM

CNC

Analytical thinking

Technical support

Interpersonal communication

Job description

Ivoclar Vivadent Inc. in Amherst, NY is seeking a Digital Consultant to join our Technical Services team. The role provides digital support, education and training to Ivoclar customers, employees and sales representatives.

The ideal candidate will develop curriculum for academy digital courses, deliver both in-house and remote training, and help maintain our digital training infrastructure including scanners, CAM software, and mills.