Customer Experience Tech Support Specialist

Generac Power Systems Inc; United States; On-site; USD 42,000 - 56,000; Full time

Job summary

Generac Power Systems Inc. is seeking a Customer Experience Technical Representative in the United States.

The role requires handling customer inquiries across channels, documenting interactions, and delivering accurate product information to resolve issues promptly. The ideal candidate has at least 1 year in customer service or technical troubleshooting, strong communication skills, and the ability to de-escalate when needed.

Qualifications

• Education: High School Diploma or GED.
• 1 year of experience in a customer service role or technical troubleshooting.
• Strong communication and problem-solving skills.
• Ability to de-escalate and provide empathetic support.

Responsibilities

• Handle customer inquiries via phone, email, text, or chat.
• Document interactions in real time and maintain accurate records.
• Provide accurate product information and guide customers to resolution.
• Collaborate with specialized teams for complex issues.
• Maintain product knowledge and adapt to new promotions.

Skills

Customer service

Technical troubleshooting

Communication

Empathy

De-escalation

Analytical thinking

Education

High School Diploma or GED

Tools

SAP

Salesforce

Job description

Generac Power Systems Inc. is seeking a Customer Experience Technical Representative in the United States.

The role requires handling customer inquiries across channels, documenting interactions, and delivering accurate product information to resolve issues promptly. The ideal candidate has at least 1 year in customer service or technical troubleshooting, strong communication skills, and the ability to de-escalate when needed.