Technical Customer Advisor – Industrial Automation

Industrial Electronic Supply, Inc; Shreveport (LA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid vacation and holidays

Paid volunteer day

Life insurance & disability

Job summary

Industrial Electronic Supply, Inc in Shreveport, LA is seeking a Customer Service and Counter Sales Representative to blend technical knowledge with exceptional service for industrial customers.

You'll respond to inquiries by phone, email, and in person; provide product guidance, prepare quotes, and process orders while collaborating with the automation and sales teams to support accounts. A strong team player with basic electronics knowledge fits well.

Qualifications

• Exceptional customer service skills with professional phone etiquette.
• Strong communication abilities (verbal and written).
• Basic electronics knowledge from education, training, or hands-on experience.
• Excellent organizational and time management skills.

Responsibilities

• Respond to customers via phone, email, and in-person with professionalism and urgency.
• Provide assistance with products and technical information.
• Prepare accurate quotes and process orders efficiently.
• Collaborate with the automation and sales team to support customer accounts.
• Research product specifications and availability to meet customer requirements.
• Build lasting relationships with customers and vendor partners.
• Support inventory management and branch operations.
• Continuously expand your product knowledge through manufacturer training.

Skills

Customer service

Communication

Team player

Electronics knowledge

Tools

Microsoft Office

Job description

Industrial Electronic Supply, Inc in Shreveport, LA is seeking a Customer Service and Counter Sales Representative to blend technical knowledge with exceptional service for industrial customers.

You'll respond to inquiries by phone, email, and in person; provide product guidance, prepare quotes, and process orders while collaborating with the automation and sales teams to support accounts. A strong team player with basic electronics knowledge fits well.