Customer Service and Counter Sales Representative – Shreveport, LA

Industrial Electronic Supply, Inc; Shreveport (LA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid vacation and holidays

Paid volunteer day

Life insurance & disability

Job summary

Industrial Electronic Supply, Inc in Shreveport, LA is seeking a Customer Service and Counter Sales Representative to blend technical knowledge with exceptional service for industrial customers.

You'll respond to inquiries by phone, email, and in person; provide product guidance, prepare quotes, and process orders while collaborating with the automation and sales teams to support accounts. A strong team player with basic electronics knowledge fits well.

Qualifications

• Exceptional customer service skills with professional phone etiquette.
• Strong communication abilities (verbal and written).
• Basic electronics knowledge from education, training, or hands-on experience.
• Excellent organizational and time management skills.

Responsibilities

• Respond to customers via phone, email, and in-person with professionalism and urgency.
• Provide assistance with products and technical information.
• Prepare accurate quotes and process orders efficiently.
• Collaborate with the automation and sales team to support customer accounts.
• Research product specifications and availability to meet customer requirements.
• Build lasting relationships with customers and vendor partners.
• Support inventory management and branch operations.
• Continuously expand your product knowledge through manufacturer training.

Skills

Customer service

Communication

Team player

Electronics knowledge

Tools

Microsoft Office

Job description

Kick Your Career into Gear

Are you technically minded with a servant's heart? Join Industrial Electronic Supply (IES) as a Customer Service and Counter Sales Representative in Shreveport, Louisiana, where you'll be the vital member of the IES team.

About IES

Serving Industry for 60+ years. A culture that values you. Since 1963, IES has been a trusted partner - adding locations across five states, and now specializing in industrial automation, controls, drives, power distribution, and instrumentation.

Why Join Our Team?

• Learn from the best –Product training from leading manufacturers,and our experienced team
• Technical growth –Expand your knowledge of cutting-edge industrial technology
• Stable environment –60+ years of consistent growth and employee loyalty
• Team culture –Collaborative atmosphere where your contributions matter
• Work-life balance –Full time position with paid time off, and no nights or weekends

The Role

As a Customer Service and Counter Sales Representative, you'll combine technical knowledge with exceptional customer service to help industrial customers find the right solutions for their automation and control needs. This is more than order-taking—you'll be a problem-solver and trusted resource.

Your Day-to-Day:

• Respond to customersvia phone, email, and in-person with professionalism and urgency
• Provide assistance with products and technical information
• Prepare accurate quotes and process orders efficiently
• Collaborate with the automation and sales team to support customer accounts
• Research product specifications and availability to meet customer requirements
• Build lasting relationships with customers and vendor partners
• Support inventory management and branch operations
• Continuously expand your product knowledge through manufacturer training

What You Bring

Required Qualifications:

• Exceptional customer service skills with professional phone etiquette
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Strong communication abilities (verbal and written)
• Basic electronics knowledge (through education, training, or hands-on experience)
• Excellent organizational and time management skills
• Team player with a positive, can-do attitude
• Valid driver's license
• Customer service or inside sales experience

Preferred Qualifications:

• Knowledge of electrical systems and industrial products
• Familiarity with industrial automation, controls, or electrical distribution
• Experience in technical sales or industrial supply
• Understanding of product categories: PLCs, drives, motors, instrumentation, etc.
• Previous experience in a fast-paced sales or service environment

Fundamentals for Success:

• Technical aptitude- Eager to learn complex product lines
• Problem-solver- Enjoys finding solutions for customer challenges
• Detail-oriented- Ensures accuracy in quotes, orders, and documentation
• Self-motivated- Takes initiative and ownership of customer relationships
• Professional- Represents IES with integrity and excellence
• Competitive base salary + profit sharing
• 401(k) retirement plan with generous company matching
• Comprehensive health, dental, and vision insurance
• Life insurance and disability coverage (short & long-term)
• Paid vacation, sick leave, and holidays
• Paid volunteer day to support a nonprofit of your choice
• Ongoing manufacturer training and professional development
• Stable work schedule with no overnight travel

What Makes This Role Different?

Unlike typical call center or order-entry positions, you'll develop real technical expertise while building meaningful customer relationships. You'll work with engineers, maintenance managers, and purchasing professionals who depend on your knowledge and responsiveness.

Ready to Start Your Industrial Sales Career?

If you're looking for more than just a job - if you want a long-term career with a stable, growing company that invests in your development we want to hear from you.

IES is an Equal Opportunity Employer and maintains a drug-free workplace. All qualified applicants will receive …

Corporate Office/Shreveport Branch2321 Texas Ave.

Shreveport, LA 71103