Technical CS Manager - Flexible Hours, Unlimited PTO

Doppler; United States; Remote; USD 105,000 - 140,000; Full time

Benefits offered by this job

Premium health insurance (medical, in-

Guilt-free Unlimited PTO - 3-week

Upward Mobility

Learning and Development Stipend

Wealth Advisor

401k

Pregnancy & Family Leave

Fertility & Adoption Benefits

Equal Compensation

Job summary

Doppler is seeking a Technical Customer Success Account Manager to drive adoption and revenue growth for mid-market and small-business customers. You will lead onboarding, implement Doppler, and collaborate with Sales, Support, Product, and Finance to ensure a seamless customer experience and measurable time-to-value.

You’ll manage a diverse portfolio, engage with multiple teams, and become the day-to-day liaison helping customers succeed while contributing to Doppler’s revenue growth.

Qualifications

• 3+ years of customer-facing experience in roles such as Technical Account Manager, Customer Success Manager, or related positions.
• Strong technical acumen in understanding customer requirements and cross-functional collaboration.
• Proven track record in customer retention and expansion, including renewals and upsell opportunities.

Responsibilities

• Lead onboarding and post-sales experience for mid-market and small-business customers.
• Build trusted advisor relationships with developers, CISOs, and executives; drive adoption and growth.
• Develop deep product expertise and relay customer feedback to product/engineering teams.
• Lead enablement and training programs to educate customers on features and security principles.
• Gather and analyze customer feedback and develop case studies.

Skills

Customer-facing experience

Technical acumen

Retention and expansion

Communication skills

Self-starter mindset

Humility

Job description

Doppler is seeking a Technical Customer Success Account Manager to drive adoption and revenue growth for mid-market and small-business customers. You will lead onboarding, implement Doppler, and collaborate with Sales, Support, Product, and Finance to ensure a seamless customer experience and measurable time-to-value.

You’ll manage a diverse portfolio, engage with multiple teams, and become the day-to-day liaison helping customers succeed while contributing to Doppler’s revenue growth.