Technical CSM – Large Law (Remote)

LexisNexis Risk Solutions

Northern (KY)

Hybrid

USD 68,000 - 119,000

Full time

14 days+

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Benefits offered by this job

Country-specific benefits

Flexible work hours

Job summary

LexisNexis Legal & Professional is seeking a Large Law Customer Success Manager to partner with major law firms, drive adoption of drafting, research, analytics, and AI-powered solutions, and deliver measurable business value. You will build trusted advisor relationships, develop tailored success plans, and collaborate with Sales, Product, Marketing, and Enablement to align goals and renewals.

You should have JD, experience with law firms or legal technology, and be comfortable traveling up to

Qualifications

JD and experience with law firms or legal technology.
Experience in customer success, account management, or enterprise software.
Understanding of large law firm workflows and AI in legal tasks.
Proven ability to build relationships and deliver value-based plans.
Experience using product usage data to guide strategy.
Proficiency with CRM, analytics, and AI tools.

Responsibilities

Manage a portfolio of Large Law Accounts and serve as the primary customer success lead responsible for adoption, workflow transformation, customer value, retention, and usage growth.
Build trusted advisor relationships with customer stakeholders and develop tailored success plans aligned to firm goals, legal workflows, and business priorities.
Drive customer adoption and value realization by helping firms embed LexisNexis drafting, research, analytics, and AI-powered workflow solutions into daily legal work.
Partner cross-functionally with Client Managers, Sales, Product, Marketing, and Enablement on account planning, executive business reviews, renewal support, expansion opportunities, and risk mitigation.
Use customer health, engagement, and usage data to identify adoption barriers, guide change management, and drive proactive outreach that improves retention and growth.
Support customer engagement strategies that increase awareness, usage, and measurable value across practice groups, departments, and key stakeholder audiences.
Serve as the voice of the customer by sharing account insights, workflow needs, and product feedback with internal stakeholders to improve the customer experience and inform future enhancements.