Strategic CSM — Legal Tech & AI Workflows

RELX; Massachusetts; On-site; USD 71,600 - 119,400; Full time

Benefits offered by this job

Wellbeing initiatives

Shared parental leave

Study assistance

Sabbaticals

Job summary

RELX is hiring a Large Law Customer Success Manager to drive customer value and adoption across large law firm accounts in Massachusetts. This strategic role involves understanding complex legal workflows and guiding firms in integrating LexisNexis solutions.

Responsibilities include managing relationships with key stakeholders and ensuring successful adoption of AI-powered tools. With flexible working hours and a focus on well-being, this position promotes a balance between work and personal life.

Qualifications

• Experience working with law firms, legal professionals, or legal technology environments.
• Background in customer success or account management.
• Ability to build strong relationships and lead strategic conversations.

Responsibilities

• Manage a portfolio of large law firm accounts.
• Build relationships and develop tailored success plans.
• Guide firms in embedding AI-powered workflow solutions.

Skills

Experience working with law firms

Customer success background

Understanding of law firm workflows

Building relationships

Experience with AI-powered tools

Tools

Salesforce

Tableau

Job description

RELX is hiring a Large Law Customer Success Manager to drive customer value and adoption across large law firm accounts in Massachusetts. This strategic role involves understanding complex legal workflows and guiding firms in integrating LexisNexis solutions.

Responsibilities include managing relationships with key stakeholders and ensuring successful adoption of AI-powered tools. With flexible working hours and a focus on well-being, this position promotes a balance between work and personal life.