Strategic CSM for Large Law & AI Workflows

RELX INC

Miami (FL)

On-site

USD 49,000 - 82,000

Full time

3 days ago

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Job summary

LexisNexis Legal & Professional is seeking a Large Law Customer Success Manager to drive adoption and value across a portfolio of major law firms in the US. You will guide clients in embedding drafting, research, analytics, and AI-powered workflows into daily practice, building trusted advisor relationships and coordinating across Sales, Product, Marketing, and Enablement.

The role requires deep knowledge of large law firm workflows, stakeholder dynamics, and AI trends, plus strong change

Qualifications

JD degree and State Bar membership preferred.
Experience with law firms or legal tech environments.
Background in customer success, account management, or enterprise software.
Understanding of large law firm workflows and AI trends in legal tech.
Ability to build relationships and lead strategic, value-focused conversations.
Willingness to travel on a quarterly basis.

Responsibilities

Manage a portfolio of large law firm accounts, driving adoption, customer value, retention, and usage growth.
Build trusted advisor relationships with key stakeholders and develop tailored success plans aligned to firm priorities.
Guide firms in embedding drafting, research, analytics, and AI-powered workflow solutions into daily legal work.
Partner cross-functionally with Sales, Product, Marketing, and Enablement on planning, reviews, renewals, and growth.
Use customer health, engagement, and usage insights to identify opportunities, address risks, and improve outcomes.
Lead proactive engagement to support change management and accelerate adoption.
Represent the voice of the customer by sharing insights to improve products and overall customer experience.