Technical Content Writer/Onboarding Specialist

DocuWare; City of Beacon (NY); Hybrid; USD 62,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Short Term Disability (100% company)

Long Term Disability (100% company)

Group Term Life insurance (100%)

401(K) with company match

12 annual paid holidays and generous ●

Profit Sharing

Udemy training academy and Tuition Re-

Tuition Reimbursement

Flexible Spending & Dependent Care

Company events

Job summary

DocuWare is seeking a Technical Content Writer to support global teams with clear, accurate documentation and training materials. The role focuses on Knowledge Base Articles, internal guides, and training programs, with collaboration across regions (Americas, APAC, EMEA).

A hands-on role in knowledge management, content analytics, and onboarding is included. The position is hybrid, based out of Beacon, NY, offering growth in technical domains and exposure to CMS/KMS/LMS tools, with a focus on

Qualifications

• 4 years college degree in Communications Journalism and/or 3+ years of job experience in technical software troubleshooting.
• Solid working knowledge of subject matter.
• VMware proficiency.

Responsibilities

• Coordinates training for the Support Department, including classroom-style teaching, videos, or e-learning.
• Creates and maintains course content, manuals, or other training materials.
• Manage training documentation for the Support Department, including procedures, policies and compliance standards.
• Edit and proofread for grammar, clarity, technical accuracy, terminology, formatting and consistency.
• Adapt technical depth, terminology, tone and structure for IT professionals, customers, or non-technical users.
• Test, review, and update Knowledge Base Articles from the Americas, APAC, and EMEA regions.
• Responds to comments added to Knowledge Base Articles and manage responses.
• Research and analyze low-performance KBAs and how to improve them.
• Provide monthly reports: KBAs published/unpublished/archived/ top-performing articles and site traffic.
• Conduct product and software introductions, demonstrations, and training sessions for new employees.
• Review and update training materials, guides, presentations, and resources as needed.

Skills

VMware proficiency

Technical content writing

Education

4 years college degree in Communications Journalism

Job description

Why should you join?

Why should you join?

DocuWare stands for globally distributed, international teams, flat hierarchies, and an open company culture that encourages active participation and contribution. Mobile work and flexible working hours are part of our everyday life. Would you like to become part of an innovative company whose solutions digitalize everyday work across a wide range of industries? Then join our team!

Your Responsibilities

We’re seeking a Technical Content Writer who thrives in a detail-oriented environment and enables support teams and customers through clear, accurate documentation and training. You’ll create, edit, and maintain Knowledge Base Articles, internal guides, and publications; implement onboarding programs; coordinate delivery (classroom, video, e-learning); and manage documentation standards and compliance. You’ll ensure technical accuracy and audience-appropriate tone, respond to article feedback, and collaborate with SMEs to keep materials current across regions (Americas, APAC, EMEA).

This is a hands-on role with exposure to knowledge management, training delivery, and content analytics. You’ll analyze performance to improve low-performing content, surface best practices, and report on publication metrics and support portal traffic. The role offers growth in technical domains (e.g., VMware) and experience with CMS/KMS/LMS tools, while driving measurable impact on agent and customer productivity.

This is a hybrid role based out of our Beacon, NY office.

Responsibilities:

• Coordinates training for support department personnel, including but not limited to, classroom-style teaching, videos, or e-learning.
• Creates and maintains course content, manuals, or other training materials.
• Manage training documentation for the Support Department, including procedures, policies, and compliance standards.
• Edit and proofread check grammar, clarity, technical accuracy, terminology, formatting and consistency.
• Adapt technical depth, terminology, tone and structure for IT professionals, customers, or non-technical users.
• Test, review, and update Knowledge Base Articles from the Americas, APAC, and EMEA regions.
• Responds to comments added to Knowledge Base Articles.
• Manage and responds comments added to Knowledge Base Articles.
• Research and analyse low-performance KBA and how to improve them.
• Provides monthly report: KBAs published, unpublished, archived, discarded, top-performing articles, site traffic of support portal.
• Conduct product and software introductions, demonstrations, and training sessions for new employees.
• Review and update training materials, guides, presentations, and resources as needed.
• Other duties as assigned.

What you need to succeed

• 4 years college degree in Communications Journalism and/or 3+ years of job experience in technical software troubleshooting.
• Possesses solid working knowledge of subject matter.
• VMWare proficiency, demonstrate

What we can offer

• $62,000 to $68,000 base salary.
• DocuWare funds $2,000/$4,000 annually towards single/family HDHP deductible.
• Your choice of 4 medical plans (HDHP, EPO, PPO).
• Short Term Disability (100% company paid).
• Long Term Disability (100% company paid).
• Group Term Life insurance (100% company paid).
• 401(K) with company match.
• 12 annual paid holidays and generous PTO plan.
• One day off a year to volunteer to your charity of choice.
• Profit Sharing.
• Internationally growing and well-established company.
• Thorough onboarding & induction period.
• Training and development opportunities.
• Participation in a positive intercultural company culture with an openness to new ideas.
• Virtual instructor led fitness offerings.
• Access to Udemy training academy and Tuition Reimbursement.
• Flexible Spending & Dependent Care Accounts.
• Company events and more.

Our Values

New ideas are always welcome here.

At DocuWare, you’ll find an open corporate culture, a wide variety of options for further education and a friendly, informal work environment. We offer creative, self-motivated individuals a diverse, international working environment with plenty of freedom and opportunity for professional development.

You can find what makes us a unique and rewarding employment experience on Instagram! Check us out at https://www.instagram.com/life.at.docuware/.

About Us

DocuWare stands for globally distributed, international teams, flat hierarchies, and an open company culture that encourages active participation and contribution. Mobile work and flexible working hours are part of our everyday life. Would you like to become part of an innovative company whose solutions digitalize everyday work across a wide range of industries? Then join our team!

25 Creek Drive
Beacon, NY 12508

Work Authorizations

Please note that DocuWare Corporation does not sponsor employment visas for this position. Candidates must be authorized to work in the country without the need for visa sponsorship.

EEOC Statement

DocuWare Corporation is an Equal Opportunity/Affirmative Action Employer (Equal Opportunity Employer/Veterans/Disabled). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. DocuWare values diversity, equity and inclusion and this policy applies to all employment practices at DocuWare. DocuWare is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.

Background Screening Statement

Employment is contingent upon a successful completion of a criminal background investigation subject to any federal, state, and local laws.