Technical Consultant (Baton Rouge)

S1 Technology LLC; Baton Rouge (LA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health plans

Dental

Vision

Retirement plans

Generous leave

Paid holidays

Cell phone allowance

Job summary

S1 Technology LLC in Baton Rouge is seeking a Technical Consultant to own client IT issues from first contact to resolution. This role focuses on troubleshooting, talking with people, and helping businesses maximize their technology investments.

You will support clients by phone, email, remote tools, and on-site visits, troubleshoot workstations, servers, Microsoft 365, and networks, and own tickets with clear notes and timelines. Full-time, on-site in Baton Rouge, M-F 8-5 with on-call rotation.

Qualifications

• 2+ years supporting end users in a service desk or technical support role.
• Hands-on experience with M365 admin, Windows Server, networking, security, and troubleshooting.
• Clear, professional communication with non-technical users.
• Valid driver's license and reliable transportation.
• MSP experience a plus.

Responsibilities

• Support clients by phone, email, remote tools, and on-site visits.
• Troubleshoot workstations, servers, Microsoft 365, and networks.
• Own your tickets, keep clear notes, and set realistic timelines.

Tools

M365 administration

Windows Server

Networking

Security

Troubleshooting

Job description

Technical Consultant (Baton Rouge)

S1 Technology is hiring a Technical Consultant at our Baton Rouge office to own client IT issues from first contact to resolution. If you like troubleshooting, talking with people, and helping businesses get more out of their technology, not just closing tickets, we'd like to meet you.

What you'll do:

• Support clients by phone, email, remote tools, and on-site visits


• Troubleshoot workstations, servers, Microsoft 365, and networks (switches, firewalls, Wi-Fi)


• Own your tickets, keep clear notes, and set realistic timelines

What you bring:

• 2+ years supporting end users in a service desk or technical support role


• Hands-on experience with M365 admin, Windows Server, networking, security, and troubleshooting


• Clear, professional communication with non-technical users


• Valid driver's license & reliable transportation


• MSP Experience a plus

Our culture: We're a team of IT veterans focused on preventing problems, not just reacting to them. Our values are simple: have fun, never lie, be meticulous, be innovative, and be bad ass (but humble).

Growth: Multiple internal opportunities for those that continuously grow and develop their skills.

Benefits: Health (multiple plans), dental, vision, retirement (pre-tax and Roth options), generous leave, paid holidays, and a cell phone allowance.

Details: Full time, on-site in Baton Rouge, LA, M-F 8-5 with an on-call rotation.

Hiring process: Qualified applicants will be asked to complete a short questionnaire. Candidates chosen for the next steps will complete a phone screening followed by an in-person interview. Next steps will be discussed afterwards.

S1 Technology is committed to maintaining a safe, secure, and compliant workplace for our employees and the clients we serve. As a condition of employment, all offers are contingent upon the successful completion of the following, where applicable to the position:

• Background Check: Candidates may be required to pass a comprehensive background check, which may include criminal history, employment verification, education verification, and reference checks. Given our work supporting clients with cybersecurity and compliance requirements (including CMMC), certain roles may require enhanced screening consistent with personnel security standards.


• Drug Screening: S1 Technology maintains a drug-free workplace. Candidates for positions involving driving company or personal vehicles for business purposes, or accessing client sites and systems, may be required to pass a pre-employment drug screening.


• Employment Eligibility Verification (E-Verify): S1 Technology participates in E-Verify and will verify the identity and employment eligibility of all newly hired employees through this federal program.


• Motor Vehicle Record (MVR) Check: For roles requiring travel to client locations, a valid driver's license and acceptable driving record may also be required.

All screenings will be conducted in accordance with applicable federal and Louisiana state law, including the Fair Credit Reporting Act (FCRA) where applicable. Candidates will receive appropriate disclosure and authorization forms prior to any background check being initiated, and will be notified of their rights under FCRA if adverse action is contemplated based on screening results.

This notice does not constitute an offer or guarantee of employment. All offers of employment are contingent upon successful completion of the applicable pre-employment screenings described above.