Technical Commissioning Specialist- Robotics (Freelance)

Ross-Video; United States; Remote; USD 83,000 - 138,000; Full time

Job summary

Ross Video is seeking a Freelance Technical Commissioning Specialist, Robotics, to commission Ross products and integrate them into broadcast systems at customer sites across North America.

The role is customer-facing, requiring software/hardware configurations, on-site installations, and end-user training, with extensive travel. You will collaborate with Technical Services to deliver a superior customer experience and maintain up-to-date product knowledge.

Qualifications

• Technical diploma or equivalent education in a related field.
• Excellent verbal and written English communication skills.
• Willingness to become a subject matter expert in Ross Video products.
• Ability to travel extensively across North America.

Responsibilities

• Perform onsite software installations and upgrades.
• Commission Ross Robotics systems and related Ross product lines.
• Deliver customer training and complete project documentation.
• Provide customer technical support and resolve issues onsite.
• Maintain and develop technical expertise for high-quality commissioning.

Skills

Troubleshooting

Broadcast systems

Customer communication

Project coordination

Travel readiness

Education

Technical diploma

Tools

Ross Video products

Ross Robotics

Job description

Technical Commissioning Specialist- Robotics (Freelance)

Service Delivery and Technical SupportRemote , Remote

The Freelance Technical Commissioning Specialist, Robotics, is responsible for commissioning Ross products and integrating them into broadcast systems at customer locations across North America. This customer-facing role is responsible for managing client expectations, implementing software and hardware configurations, completing project documentation, delivering end-user training, and ensuring systems perform to specifications.

Working closely with the Technical Services team, the successful candidate will help deliver the Ross Superior Customer Experience through technical excellence, professionalism, and proactive problem solving.

Key Responsibilities

Primary Responsibilities

• Perform onsite software installations and upgrades.
• Commission Ross Robotics systems and, when required, additional Ross product lines.
• Deliver customer operational and technical training.
• Complete all required project documentation, including daily reports.
• Provide customer technical support and service.
• Troubleshoot system and technical issues at customer facilities.
• Support implementation teams as required.
• Maintain and develop technical expertise to ensure a high-quality commissioning experience.
• Assist in developing commissioning methods, techniques, and training materials for use by other team members.
• Maintain advanced knowledge and skills in assigned product lines.
• Provide customer feedback to management and product teams when appropriate.
• Support teammates by sharing technical expertise and product knowledge.
• Independently resolve onsite technical issues while maintaining communication with all stakeholders, including Sales, Technical Services, and Project Management.
• Demonstrate professional customer communication and service etiquette.
• Analyze, document, and resolve technical problems using sound judgment and established processes, escalating unusual issues when necessary.
• Coordinate with customers before project deployment and clearly communicate project scope, deliverables, and expectations.
• Obtain certification in one or more Ross Robotics products and demonstrate proven field experience.

Secondary Responsibilities

• Handle technical support calls and follow established documentation procedures.
• Perform other related duties as required.

Qualifications

Education and Knowledge

• Technical diploma or equivalent education with knowledge of broadcast systems.
• Additional technical education, certifications, or computer-related coursework is considered an asset.
• Excellent verbal and written communication skills in English.
• Strong customer service and customer-facing communication abilities.
• Willingness to become a subject matter expert in Ross Video products.
• Additional language skills are considered an asset.
• Project management experience is considered an asset.

Desired Attributes

• Highly organized, detail-oriented, and capable of managing multiple priorities simultaneously.
• Positive, determined, self-motivated, and resourceful.
• Strong analytical and problem-solving abilities.
• Comfortable working in environments with ambiguity and changing priorities.
• Able to work effectively both independently and as part of a team.
• Strong interpersonal and communication skills with the ability to adapt messaging for different audiences.
• Able to perform effectively in high-pressure situations.
• Quick learner with a strong desire for continuous improvement.

Experience

• Strong troubleshooting and debugging experience within broadcast environments.
• Knowledge of Ross Video products is considered a strong asset.
• Excellent organizational and time management skills.
• Strong problem-solving and prioritization abilities.
• Demonstrated commitment to delivering results and achieving project goals.
• Strong interpersonal, observational, and customer relationship skills.

Additional Requirements

• Valid driver's license.
• Ability and willingness to travel extensively throughout North America.

Physical Demands

• Primarily office and customer-site environments.
• Ability to lift and move equipment as required.
• Frequent travel.
• Customer facilities and broadcast environments.
• Combination of independent and team-based work

Use of Artificial Intelligence in Hiring

Ross uses a secure, closed AI system to support recruitment. Your information is protected and used only to help us efficiently identify qualified candidates.

Our Commitment toFostering an Inclusive Environment

We want you to bring your authentic self to work, regardless of race, color, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. Inclusivity drives innovation and creativity, and that’s something we’re passionate about!

If you require accommodations throughout any stage of the recruitment, assessment, and selection process, please contact our Talent Acquisition team at [emailprotected] , and we will make all reasonable efforts to accommodate your request.