Technical Commissioning and Support Engineer
VITEC
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Benefits offered by this job
Job summary
VITEC is seeking an experienced Technical Commissioning and Support Engineer (remote/hybrid) to join our Customer Success team. You will deploy and support Datapath solutions across North America and beyond, performing installation, commissioning, and training for customers, partners, and distributors.
Ideal candidates have a strong customer focus, networking basics, and problem-solving skills. Expect extensive travel, on-call duties, and close collaboration with teams across regions to ensure
Qualifications
- Customer-facing technical commissioning and support experience, AV or similar tech.
- Experience with system configuration, troubleshooting and documentation.
- Willingness to travel ~50% across US and international destinations.
Responsibilities
- Develop and maintain knowledge of Datapath/VITEC products and related tech.
- Install, configure and commission video wall systems at customer sites.
- Provide on-site and remote technical support and training to customers and partners.
- Attend handover meetings with customers, integrators and distributors.
- Document cases, test results and progress in the ticketing system.
- Participate in an on-call rotation for 24/7 service agreements.
Skills
Education
Tools
Job description
VITEC solutions deliver easy-to-use technology that ensures high-quality, low-latency HD video, capturing live and recorded events for seamless distribution in a multitude of formats anytime, anywhere, to any device.
Between our east coast office in Atlanta, Georgia and our west coast office in Sunnyvale, California, VITEC has regional locations throughout the USA. This role is working for Datapath (now a VITEC company) and is a remote-based position supporting customers across North America, with a particular focus on the Mountain and Pacific regions.
From corporate to government and broadcast, the US work force has pushed VITEC to master video technology and pioneer innovative streaming solutions, and to build a brighter video future for the world and beyond.
Remote - Utah, USA
Are you an experienced Technical Commissioning & Support Engineer looking for your next best opportunity? Would you like to be part of an award-winning technology company at the forefront of computer graphics, video capture and digital display solutions?
Between our east coast office in Atlanta, Georgia and our west coast office in Sunnyvale, California, VITEC has regional locations throughout the USA. This role is working for Datapath (now a VITEC company) and is a remote-based position supporting customers across North America, with a particular focus on the Mountain and Pacific regions.
We are looking for a Technical Commissioning and Support Engineer to join our Customer Success team. This is a varied and customer-facing role where you will provide specialist technical commissioning, deployment and support for Datapath solutions across North and South America.
- Develop and maintain a strong working knowledge of Datapath products, alongside associated hardware and software technologies.
- Travel nationally and internationally to customer sites to carry out installation, configuration and commissioning of Datapath video wall controller systems and associated components.
- Attend commissioning and handover meetings, working directly with end customers, systems integrators and distributors.
- Support project delivery by managing assigned milestones and deliverables within agreed project scope.
- Provide on-site technical expertise to ensure successful installation and system performance.
- Deliver product demonstrations and provide training to customers, systems integrators and distributors.
- Represent Datapath professionally on site, ensuring a high standard of customer service and satisfaction.
- Provide high-quality technical support to customers via telephone, email and web-based channels.
- Diagnose, troubleshoot and resolve technical issues, ensuring timely and clear communication of progress, status updates and resolution.
- Accurately record and manage customer interactions, support cases and test results within the company's ticket management system.
- Rapidly learn new technologies and apply your knowledge effectively to support customer solutions.
- Prioritize and manage multiple tasks while maintaining accuracy and attention to detail.
- Contribute to the creation and continuous improvement of online support resources, including FAQs and knowledge base articles.
- Build and maintain effective working relationships with colleagues, delivery partners, technology vendors and internal teams.
- Participate in an on-call rotation to provide after-hours support for customers with 24/7 service agreements.
- Respond to and assist in resolving critical incidents in accordance with established service level agreements.
We are looking for someone who can bring a strong customer focus, technical curiosity and a practical approach to problem-solving. You will be comfortable working directly with customers and partners, both on site and remotely, and you will be able to communicate technical information clearly and professionally.
- A well-rounded customer-facing technical commissioning and support background, including AV or similar technologies.
- Knowledge of networking fundamentals, system configuration, troubleshooting, basic coding and documentation.
- A demonstrable interest in technology, IT, electronics or AV systems, gained through education, hobbies or work experience.
- Strong written and verbal communication skills in English.
- Excellent problem-solving and analytical skills, with the ability to think logically and troubleshoot issues.
- Strong organizational skills, with the ability to prioritize and manage multiple tasks effectively.
- A customer-focused approach with strong interpersonal skills.
- Willingness and ability to travel extensively, approximately 50% of the role, both within the US and internationally.
- A proactive attitude with a willingness to learn and develop new technical skills.
A bachelor's degree in Computer Science, Electrical Engineering or a related field would be preferred. Cisco networking training or certification would also be advantageous.
This role is remote/hybrid and will involve regular travel to customer sites across North and South America. Travel requirements may vary depending on project and commissioning schedules. You will also participate in a weekend on-call rota to support customers with 24/7 service agreements.
This is an opportunity to join a successful and expanding technology business where your work will directly support customers using Datapath solutions in complex, high-impact environments. You will work with innovative products, collaborate with colleagues and partners across different regions, and continue to develop your technical knowledge in a customer-focused engineering role.
VITEC is a market-leading provider of IPTV, digital signage and video streaming technologies that help organisations harness the power of video to communicate, educate and entertain. VITEC is a pioneer in the design and manufacture of hardware and software for video encoding, decoding, transcoding, archiving and streaming over IP. Our end-to-end video streaming solutions enable customers to capture TV and video content directly from any source and manage its delivery, as channels or within digital signage screens, to any connected device via an existing network.
From corporate, broadcast and venues, to accommodation, government and military, VITEC has global expertise in delivering complex, proAV solutions. VITEC's award-winning IPTV platform is a powerful suite of services for content management, digital signage, video archiving, and video wall processing. Our encode/decode solutions are 100% hardware based, including PCIe cards with SDK for custom design or OEM for high-performance video systems.
Headquartered in Paris, France, we have a global reach through our offices across the Americas, Europe, Middle East, Africa and Asia Pacific. Making a difference with green initiatives, VITEC is the first Zero Carbon MPEG company and encourages customers to buy GreenPEG™ for continued environmental efforts to reduce greenhouse gases.
Our people come first. Our teams are dynamic and inclusive and each person in every team is unique and valued. We are big on autonomy and empowering individuals to make a difference.
When you thrive, we thrive. Work- life balance is the key to a rewarding career. As you grow and develop, you'll discover the tools, culture, and opportunities to help personalise your career journey, so it's as unique and ambitious as you are. Hybrid and flexible working options are available too, where possible.
Working internationally with our team of experts means an always learning approach and there are lots of ways to play, problem solve and create. This growth will continue; innovation and evolution are key. Our growth is phenomenal -- check out our company timeline and corporate overview -- our future direction is clear.
Diversity, inclusiveness, and your career are vital to our success. Your point of view matters and you deserve to feel included. We empower you to use your voice and talents to help others find theirs. Whoever you are, we believe your uniqueness helps us stand apart.
Our inclusive corporate culture provides opportunities to grow your career. Our people create great work in a relaxed way, regardless of where their workstation is located. Small teams mean your efforts and the great decision you make every day are seen. We've created a great team environment, with regular meetups for team collaborations and to share fun times together as well.
We take care of everyone. What makes us tick is our physical, emotional and social wellbeing. Our people are everything. The VITEC benefits package goes above and beyond, focusing on your physical, emotional and social wellbeing. You can find out more about the benefits we offer from the HR Contact in Country.
Applicants must have the right to work in the US.
This role will close on 24 August 2026.
First stage interviews will be held online on 27,28 August 2026.
Second stage interviews will be held virtually on 2,3 September 2026.
Technical Commissioning & Support Engineer - Job Description.docx
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