Technical Client Success Engineer - Data & API

Understory; Madison (WI); On-site; USD 90,000 - 120,000; Full time

Job summary

Understory in Madison, WI seeks a Client Success Engineer who combines data chops with customer focus to translate needs into practical solutions.

You’ll triage issues, analyze data, write lightweight tools, and collaborate with engineering, data science, and product teams to deliver reliable, scalable outcomes for insurance customers. The role emphasizes Python, SQL, APIs, and cloud concepts, with AI-assisted development tools to speed investigations while maintaining rigorous judgment.

Qualifications

• 3–5 years of experience in a technical, customer-facing or similar role.
• Strong Python and SQL skills with the ability to investigate data and build lightweight tools and automations.
• Strong troubleshooting and analytical skills; methodical problem solving.
• Experience with APIs, JSON, databases, cloud-based systems.
• Experience with large datasets and ability to explain findings clearly.
• Excellent written and verbal communication; translate technical concepts for different audiences.
• Customer-oriented mindset with strong technical judgment.
• Generalist mindset across data analysis, debugging, scripting, product questions, and technical investigation.
• Comfort using AI-assisted development tools like Claude Code or similar technologies.

Responsibilities

• Serve as a technical resource for internal teams across Understory’s data, APIs, products, and analytical tools.
• Triage technical questions and client issues, determining what can be resolved directly and what should be escalated to engineering, data science, product, or other teams.
• Investigate data, API, integration, and product issues from the initial client need through to the underlying technical root cause.
• Analyze customer data and Understory datasets to answer questions, investigate discrepancies, and provide actionable insights to internal teams.
• Help internal teams understand and communicate technical details about Understory’s data, products, and systems.
• Develop scripts, queries, tools, and documentation that make recurring support and client-service workflows faster and more scalable.
• Partner closely with engineering, data science, product, and business teams to resolve issues and ensure client needs are clearly understood and addressed.
• Identify patterns in technical questions and issues and turn them into product, data, engineering, or process improvements.
• Use modern AI-assisted development tools, such as Claude Code or similar tools, to accelerate investigation, coding, analysis, and documentation while applying sound technical judgment and independently validating the results.

Skills

Python

SQL

Data analysis

APIs

Communication

Tools

JSON

Cloud platforms

S3

GeoPandas

Docker

Kubernetes

Job description

Understory in Madison, WI seeks a Client Success Engineer who combines data chops with customer focus to translate needs into practical solutions.

You’ll triage issues, analyze data, write lightweight tools, and collaborate with engineering, data science, and product teams to deliver reliable, scalable outcomes for insurance customers. The role emphasizes Python, SQL, APIs, and cloud concepts, with AI-assisted development tools to speed investigations while maintaining rigorous judgment.