Technical Business Analyst

SoftPro; Raleigh (NC); Hybrid; USD 93,000 - 105,000; Full time

Job summary

Join a leading software company as a Technical Business Analyst, where you'll gather requirements, assist development teams and ensure product solutions meet customer expectations. You will work closely with stakeholders, contributing to innovative designs and ensuring effective communication across teams. This role offers a mix of remote and hybrid working options with competitive benefits.

Benefits

Comprehensive health benefits

401k with company matching

Generous paid vacation time

Paid parental leave

Qualifications

• 5+ years as a Technical Business Analyst or equivalent role.
• Strong technical aptitude, including SQL and API integrations.
• Experience writing user stories and working in an Agile environment preferred.

Responsibilities

• Gather and document requirements from stakeholders.
• Create working mockups and document business process flows.
• Validate that product solutions meet customer needs.

Skills

SQL

Communication

Technical Aptitude

API Integrations

Multitasking

Agile Development

Tools

MS Azure DevOps

Command Line Interfaces

Job description

Join to apply for the Technical Business Analyst role at SoftPro

Join to apply for the Technical Business Analyst role at SoftPro

SoftPro is the nation's leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro’s technology solutions are used in thousands of law firms and title companies throughout the country and are an essential part of residential and commercial Real Estate transactions. SoftPro’s Headquarters is in Raleigh, North Carolina.

SoftPro offers comprehensive health benefit offerings (medical, dental, vision, disability, etc.), 401k and Employee Stock Purchase Plans with company matching, as well as generous paid vacation time and paid parental leave. We have positions that are eligible to be 100% remote. Employees who live near our Raleigh, NC Headquarters can choose to work a hybrid (office/home) schedule.

SoftPro has received national recognition for our excellent customer service and products, and we were recently recognized as a 2025 Best Places to Work by the Triangle Business Journal! SoftPro has won this prestigious award 13 times since 2012!

What are we looking for?

SoftPro is seeking a Technical Business Analyst (BA) in our Raleigh, NC office or as a remote employee. If the candidate works remotely, you must be able to work East Coast hours. The BA is responsible for gathering, defining, and supporting requirements, and assisting development teams with transforming those requirements into innovative designs.

What will I do as a Technical Business Analyst at SoftPro?

• Gather and document requirements
• Work with customers and stakeholders to document business requirements
• Review technical documentation needed for development and translate them into functional specs
• Assist the team in determining technical readiness of customer partners (if applicable)
• Work with the product owner in creating user stories and determining project schedules
• Contribute to product direction and feature set
• Communicate requirements to others
• Document business process flow, use cases, and functional requirements
• Create working mockups to help convey proposed product design to the stakeholders
• Organize and lead presentations with development teams to communicate requirements
• Work with development teams to effectively translate business needs into creative software solutions
• Work with the business on production bugs, helpdesk tickets and user training to ensure proper and optimal usage of our integrations
• Verify resulting products meet customer needs
• Validate that completed product solutions meet the requirements and expectations
• Work with development teams to make sure products meet customer quality expectations
• Work with the technical documentation writer to ensure the accuracy of installation and user guides
• Serve as a subject matter expert for your product areas
• Troubleshoot software, identify root causes, and propose solutions
• Conduct product demonstrations to internal and external customers
• Collaborate with the teams implementing products
• Keep abreast of new technologies and process innovation within our industry
• Look for ways to innovate within your product areas
• Work collaboratively and cohesively with all team members
• Some travel required
  

What skills do I need to be a successful Technical Business Analyst at SoftPro?

• 5+ years as a Technical Business Analyst (or equivalent role)
• Excellent verbal and written communication with customers, dev teams, and executive management
• Strong technical aptitude, including proficiency with SQL, command line interfaces, and data interchange formats (XML, JSON)
• Familiarity with API integrations (REST, SOAP) and high-level review of code repositories
• Title or escrow experience within large organizations strongly preferred
• Experience with MS Azure DevOps or similar tools
• Ability to multi-task, meet deadlines, and work in a fast-paced environment
• Must be detail-oriented, highly organized and results-driven
• Experience documenting user requirements
• Experience writing user stories and working within an agile development environment preferred
  
  
  

Join us and live our Core Values

Deliver AMAZING Customer Service, Be an AWESOME Teammate, Adopt a Sense of Urgency, Innovate to be Efficient, Produce Quality Work, Take Initiative, Go the Extra Mile.

EQUAL OPPORTUNITY POLICY

FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Software Development

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