Senior Business Analyst - Digital Channels (Remote)

First Citizens Bank; Raleigh (NC); Remote; USD 101,000 - 135,000; Full time

Job summary

First Citizens Bank is seeking a Senior Business Analyst to enhance digital channels with a focus on developing an internal client portal. This remote role requires strategic ownership and collaboration across teams to ensure the portal meets client needs and regulatory standards. Candidates should have extensive experience in analytics and system applications, alongside a Bachelor's degree. The position offers a competitive salary and a chance to make a significant impact in banking technology.

Qualifications

• Bachelor's Degree and 6 years of experience in Analytics or equivalent.
• Experience working in Agile project environments.
• Ability to support production teams during go-live.

Responsibilities

• Gather, analyze, and document business requirements for digital platforms.
• Define user stories and collaborate with UX/UI designers.
• Act as a liaison between business stakeholders and technical teams.

Skills

Analytics

Modeling

Reporting

Education

Bachelor's Degree

Tools

Treasury Management applications

Job description

Senior Business Analyst - Digital Channels (Remote)

Join to apply for the Senior Business Analyst - Digital Channels (Remote) role at First Citizens Bank

Senior Business Analyst - Digital Channels (Remote)

Join to apply for the Senior Business Analyst - Digital Channels (Remote) role at First Citizens Bank

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Overview

This is a remote role that may be hired in several markets across the United States.

Overview

This is a remote role that may be hired in several markets across the United States.

First Citizens Bank is seeking a strategic and results-driven Senior Product Owner to help drive the continued evolution of our digital channels - including web, mobile, and other client-facing platforms - with a strong focus on the internal development of a corporate client portal. This portal serves as a critical platform for delivering secure, streamlined, and value-added services to our business clients. This role is essential to executing the digital roadmap defined by product leadership and ensuring that the portal continues to evolve in alignment with client expectations, regulatory requirements, and broader business objectives.

As a senior member of the digital product team, you will take ownership of translating strategic objectives into actionable product requirements, collaborate with cross-functional teams, and deliver digital experiences that enhance client engagement, satisfaction, and long-term value. You will collaborate closely with business stakeholders, support teams, and operations teams to ensure the portal remains a trusted and essential platform for our clients.

Responsibilities

• Gather, analyze, and document business requirements for internally developed client-facing digital platform by collaborating with stakeholders across departments.
• Define and refine user stories, use cases, process flows, and functional specifications.
• Work closely with UX/UI designers and developers to translate business needs into a well-structured, user-friendly client-facing application..
• Identify gaps, pain points, and opportunities for process improvement
• Collaborate with IT teams to ensure feasibility and alignment of requirements with technical capabilities.
• Support UAT, and deployment by validating requirements and addressing any gaps.
• Act as a liaison between business stakeholders and technical teams, ensuring clear communication and expectation management.
• Maintain and update business requirement documents as the platform evolves.
  
  

Qualifications

Bachelor's Degree and 6 years of experience in Analytics, or modeling, or reporting OR High School Diploma or GED and 10 years of experience in Analytics, or modeling, or reporting

Preferred Qualifications

• Experience working with Treasury Management applications in regards to ACH, wires, information reporting, etc is a plus.
• Strong understanding of systems applications
• Experience building out system portals
• Experience working in Agile project environments
• Ability to support production teams during production go-live
  
  

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

The base pay for this position is generally between $101,000 and $135,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Research, Analyst, and Information Technology

• Industries

  Banking and Financial Services

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