Senior Technical Business Analyst

Jack Henry & Associates, Inc.; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Jack Henry & Associates, Inc. seeks a Senior Level Technical Business Analyst for the Enterprise Product Management Team. This remote role involves gathering system requirements, preparing functional specifications, and mentoring junior analysts. Ideal candidates have at least 9 years of experience in technical business analysis and possess strong SaaS operations knowledge. The team values collaboration and innovation, making it an exciting opportunity for the right professional.

Qualifications

• Minimum of 9 years of experience in technical business analysis.
• Strong understanding of technical systems.
• Proficient in requirement gathering and user story development.

Responsibilities

• Interact with stakeholders to gather system requirements.
• Prepare business requirements and functional specifications.
• Drive business process re-design activities.

Skills

Technical Business Analysis

Requirement Gathering

User Story Development

Communication Skills

Agile Methodologies

SaaS Operations

Education

Bachelor's degree in a technical field

Tools

JIRA

Job description

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

We are seeking a Senior Level Technical Business Analyst for our Enterprise Product Management Team. This position is ideal for a highly experienced professional capable of resolving complex issues and working on diverse projects. This role demands solid analysis and design skills where you will facilitate and drive the requirements and design of enterprise software programs. In this position you will contribute to the software development process by ensuring complete and accurate documentation of system requirements. You will serve as a liaison between stakeholders and development departments during the product development phase. You will mentor other Business Analysts. Strong technical expertise, especially in SaaS operations or implementation, is crucial. The successful candidate will be fully capable of translating requirements into user stories engaging with tech teams on design and collaborating with business stakeholders.

This role can be worked remotely from any location in the United States.

What you’ll be responsible for:

• Interacts with stakeholders and SME’s’ to gather system requirements.
• Defines the system and functional requirements of the product.
• Prepares business requirements, functional specifications, and system documentation, following the standards required for the project and program, including user stories, process flows, organizational change management (OCM) tools, and other artifacts to help facilitate analysis and design through implementation.
• Drives business process re-design activities. Collaborates with stakeholders to meet system requirements, and if and improve process flow and business function.
• May perform application, system and regression tests.
• Works with quality assurance teams to ensure business requirements and design are satisfied.
• Maintains awareness of industry product trends.
• May assist and mentor less experienced peers.
• May perform other duties as assigned.

What you’ll need to have:

• Minimum of 9 years of experience in technical business analysis, including requirement gathering and user story development.
• Bachelor's degree in a technical field.
• Proven experience with SaaS operations and implementations.
• Demonstrated experience working in Agile environments, particularly within Scrum teams.
• Excellent communication skills, both written and verbal with technical resources and stakeholders.
• Strong understanding of technical systems, with the ability to triage issues effectively and identify appropriate solutions.

What would be nice for you to have:

• Professional certifications such as PMP, CBAP, are preferred.
• Proficiency in developing tools using JIRA.
• Experience in FINTECH, financial institutions, or other regulated industries are preferred.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, 'Do the right thing, do whatever it takes, and have fun.' We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstandingbenefit programsto ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit ourCorporate Responsibilitysite to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.