Technical Business Analyst

Simplus; Alpharetta (GA); On-site; USD 95,000 - 130,000; Full time

Job summary

Simplus, a leading Salesforce Summit Consulting Partner and an Infosys company, seeks a Technical Business Analyst to bridge business and technology teams in delivering Salesforce solutions. The role focuses on requirements gathering, process analysis, solution design, and implementation support for Sales Cloud and Service Cloud initiatives.

Responsibilities include documenting business and technical requirements, facilitating workshops, creating user stories and BRDs, and coordinating UAT.

Qualifications

• 5+ years of Business Analyst or Technical Business Analyst experience.
• 3+ years of Salesforce project experience.
• Strong knowledge of Service Cloud, Experience Cloud, Flows & Automation.
• Experience creating BRDs, FRDs, user stories, acceptance criteria, and process documentation.
• Strong stakeholder management, communication, and facilitation skills.
• Experience working within Agile/Scrum environments.

Responsibilities

• Gather, analyze, and document business and technical requirements.
• Facilitate workshops, process mapping sessions, and stakeholder discussions.
• Create user stories, acceptance criteria, process flows, and functional specifications.
• Partner with stakeholders, architects, developers, and QA teams to deliver Salesforce solutions.
• Analyze integration requirements and support API, data, and Customer 360 initiatives.
• Coordinate UAT activities and validate business outcomes.
• Support governance, security, privacy, and compliance requirements.

Skills

Business Analyst

Salesforce

Agile/Scrum

Stakeholder management

Job description

About Simplus

Simplus, a leading Salesforce Summit Consulting Partner and an Infosys company, delivers end-to-end Salesforce solutions that help organizations accelerate digital transformation, enhance customer experiences, and maximize business value.

Position Summary

We are seeking a Technical Business Analyst to bridge business and technology teams in the delivery of Salesforce solutions. This role will focus on requirements gathering, process analysis, solution design, and implementation support across Sales Cloud, and Service Cloud initiatives.

Key Responsibilities

• Gather, analyze, and document business and technical requirements.
• Facilitate workshops, process mapping sessions, and stakeholder discussions.
• Create user stories, acceptance criteria, process flows, and functional specifications.
• Partner with business stakeholders, architects, developers, and QA teams to deliver Salesforce solutions.
• Analyze integration requirements and support API, data, and Customer 360 initiatives.
• Coordinate UAT activities and validate business outcomes.
• Support governance, security, privacy, and compliance requirements.

Qualifications & Skills

• 5+ years of Business Analyst or Technical Business Analyst experience.
• 3+ years of Salesforce project experience.
• Strong knowledge of:
• Service Cloud
• Experience Cloud
• Flows & Automation
• Experience creating BRDs, FRDs, user stories, acceptance criteria, and process documentation.
• Strong stakeholder management, communication, and facilitation skills.
• Experience working within Agile/Scrum environments.

Preferred Certifications

• Salesforce Business Analyst
• Salesforce Service Cloud Consultant

Why Join Simplus?

• Work with top-tier clients leveraging Salesforce AI and Agentforce technologies.
• Be part of a high-performing, collaborative team backed by Infosys.
• Access continuous learning, certification support, and career growth opportunities.