Business Analyst - Salesforce

TechDigital Group; Raleigh (NC); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading tech solutions provider is seeking an experienced Salesforce Architect to lead project objectives and deliver innovative solutions. The ideal candidate should have a minimum of 5 years Salesforce experience, strong leadership abilities, and proficiency in Agile methodologies. Responsibilities include translating business requirements, conducting UAT training, and managing the Salesforce product backlog. A competitive salary and growth opportunities await the right candidate.

Qualifications

• Minimum 5+ years of Salesforce experience.
• Strong knowledge in Salesforce product features.
• Ability to conduct UAT training and create test scripts.

Responsibilities

• Translating business requirements into solutions.
• Leading business process redesign and roadmap planning.
• Grooming and refining the Salesforce product backlog.

Skills

Salesforce experience

Leadership skills

Agile delivery experience

Problem solving skills

Analytical skills

Tools

Salesforce Sales Cloud

Salesforce Service Cloud

Job description

Qualifications

• Minimum 5+ years of Salesforce experience with strong leadership and influence skills
• Translating business requirements into solutions by understanding needs, feasibility and impact,
• Demonstrates ability to influence business unit leads to meet project objectives.
• With Agile delivery experience, leading business and functional requirements definition, prioritization/scoping of requirements, perform functional testing on the deliverables.
• Can use business knowledge of Salesforce products to drive solution architecture and analysis engagement for respective streams of work
• Knowledge and Experience of Agentforce is a big plus
• Experience with Salesforce Sales and service Cloud, Agentforce certification is preferred.
• Thorough knowledge of profiles, roles, permission sets, role hierarchy, OWD.
• Demonstrates track record of major solution architecture contributions in a large enterprise.
• Leads business process redesign, roadmap planning, and estimations.
• Ability to conduct UAT training, create UAT test scripts and run E2E UAT and SIT sessions.
• Strong knowledge in Salesforce Product features and ability to configure and run POC demos with business.
• Good Problem Solving and analytical skills with good Story telling skills. Gather and write CRM functional requirements stories
• Groom and refine the Salesforce product backlog, liaison with stakeholders on the project and own the design.
• Ensure success and acceptance criteria are defined for each story, review solutions and recommend improvements
• Good Understanding of Integrations, Authentication mechanisms and deployment processes.
• Ability to interact effectively with stakeholders at all levels, internally, through customers and third parties
• Designing technical and non-technical solutions to resolve a problem or meet customer need.
• Understanding solution architecture documents
• Understanding different integration methods
• Ability to run workshops with concerned stakeholders