TECHNICAL BACKOFFICE SPECIALIST

MEI; Itasca (IL); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Competitive base pay

Overtime

Discretionary bonus

Paid time off

401(k) with company match

Health, dental and vision insurance

Life and disability insurance

Paid holidays

Job summary

MEI USA is seeking a Technical Backoffice Specialist to support our customer service team with quotes and technician preparation. You will report to the Technical Backoffice Supervisor and help ensure accurate part quotes and efficient technician scheduling.

The role involves coordinating with technicians, processing reports, and handling CRM data, with some travel for training. A strong technical/ manufacturing background and CAD terminology are valued.

Qualifications

• Manufacturing/technical terminology knowledge.
• Electrical and mechanical knowledge.
• Familiarity with Windows-based computers and CNC machinery.
• Experience with Dynamics or similar CRM is a plus.

Responsibilities

• Prepare and debrief technicians' business trips (installation, PM, and technical visits).
• Process technician reports.
• Verify part numbers when requested for remote support and aftersales.
• Handle special customer projects and part quotes.
• Attend customer meetings for technical questions.
• Possibility of limited travel for training.

Skills

Electrical knowledge

Mechanical knowledge

CNC machinery knowledge

Windows familiarity

CRM familiarity (Dynamics)

Communication skills

Manufacturing terminology knowledge

Education

High school diploma or equivalent

Tools

Dynamics CRM

Job description

MEI is an Italian multinational company with a strong focus on the global market that has been manufacturing industrial machinery for the optical industry for over thirty years. It currently has overseas offices in Chicago, Los Angeles, Houston, Bangalore, Hong Kong, Tokyo, and São Paulo, and serves customers across multiple continents. The MEI team's work style is focused on innovating production processes to offer customers higher standards of production in terms of both quantity and quality. MEI seeks individuals with a commitment to growth and professional development, who can grow alongside the company while contributing to the achievement of its goals.

Position:

As MEI USA continues to evolve and grow our business across North America, we are seeking a highly motivated individual to join our team as a Technical Backoffice Specialist.

You will assist our customer service department with quote processing and technician preparation and report to our Technical Backoffice Supervisor.

TBO Specialist Responsibilities:

• Preparation and debrief of technicians' business trips (installation, PM, and technical assistance visits).
• Technician report processing.
• Part number verification when requested by technicians for remote support and aftersales.
• Special customer projects.
• Part quotes and processing
• Customer meetings for technical questions
• Open to the possibility of limited travel for training purposes.
• Other duties as assigned.

Requirements:

Education and Other Requirements:

• Manufacturing/technical terminology knowledge
• Electrical/mechanical knowledge
• Basic knowledge of modern CNC machinery and relative components
• Familiarity with Windows-based computers
• Communication and interpersonal skills
• High school diploma or equivalent
• Experience with Dynamics or a similar CRM is a plus

MEI USA is an equal opportunity employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, disability, genetic information, national origin, gender, gender identity and expression, age, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state, or local laws.

Benefits:

• Schedule: Monday - Friday, 8:30am - 5pm.
• Starting pay between $28.85 - $35/hr.
• We offer competitive base pay, overtime, and a discretionary bonus.
• Generous paid time off.
• 401(k) with company match up to 4% after 1 year of employment.
• Health, dental and vision insurance.
• Life Insurance, short-term disability, and long-term disability (100% paid by Company).
• Paid holidays.