FIELD SERVICE TECHNICIAN

MEI; Itasca (IL); On-site; USD 85,000 - 120,000; Full time

Job summary

MEI USA seeks a skilled field service engineer to install and optimize CNC machinery at customer facilities across North America. You will perform preventive maintenance, diagnose complex electromechanical issues, and deliver hands‑on training to customers in a fast‑paced manufacturing environment.

The ideal candidate will travel roughly 70% of the time, both domestically and internationally on occasion, providing remote technical support when not onsite and collaborating with engineering and

Qualifications

• 4+ years servicing electromechanical equipment in an industrial manufacturing environment.
• Ability to read electrical schematics, wiring diagrams, and mechanical drawings.
• Spanish language proficiency is a plus but not required.

Responsibilities

• Install, commission, and optimize CNC machinery at customer facilities.
• Perform preventive maintenance, inspections, and repairs to maximize reliability.
• Travel ~70% across North America; provide remote support when not traveling.
• Diagnose and resolve electromechanical issues with advanced troubleshooting.
• Prepare technical reports to support HQ with root-cause analysis and product improvement.
• Follow SOPs while applying critical thinking for non-standard situations.

Skills

Electro-mechanical troubleshooting

Field service

Reading schematics

Education

Bachelor's degree in Mechanical/Electrical/Mechatronics/Automation or related field

Tools

PLC programming concepts

Diagnostics tools

Job description

MEI is an Italian multinational company with a strong focus on the global market that has been manufacturing industrial machinery for the optical industry for over thirty years. It currently has overseas offices in Chicago, Los Angeles, Houston, Bangalore, Hong Kong, Tokyo, and São Paulo, and serves customers across multiple continents. The MEI team’s work style is focused on innovating production processes to offer customers higher standards of production in terms of both quantity and quality. MEI seeks individuals with a commitment to growth and professional development, who can grow alongside the company while contributing to the achievement of its goals.

Position

Position:

Position Responsibilities

• Install, commission, and optimize advanced CNC machinery at customer facilities, ensuring peak performance and customer satisfaction.
• Perform preventive maintenance, equipment inspections, and repairs to maximize machine reliability and minimize downtime.
• Travel approximately 70% throughout North America, with occasional international travel, to support installations, commissioning, preventive maintenance, and service projects. When not traveling, provide remote technical support.
• Diagnose and resolve complex mechanical, electrical, pneumatic, and control system issues using advanced troubleshooting techniques.
• Prepare detailed technical reports and documentation to support headquarters engineering teams with root cause analysis, complex troubleshooting, and continuous product improvement.
• Demonstrate the flexibility to follow established standard operating procedures while also applying critical thinking and innovative problem-solving when situations require non‑standard approaches.
• Collaborate with Engineering, Applications, and Customer Support teams to resolve technical challenges and continuously improve service quality.
• Build strong customer relationships by providing responsive, professional, and solution‑oriented technical support.
• Deliver hands‑on operator and maintenance training, empowering customers to maximize the performance and longevity of their equipment.
• Represent the company at industry trade shows, exhibitions, and customer demonstrations as a technical expert and trusted resource.
• The ideal candidate is an independent problem solver who enjoys diagnosing complex electromechanical systems, interacting directly with customers, and delivering exceptional technical service in a fast‑paced manufacturing environment.

Requirements

Requirements:

Required Qualifications

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics, Automation Engineering, or a related technical field, or an equivalent combination of education and hands‑on industry experience.
• Minimum of 4 years of experience servicing, maintaining, or troubleshooting electromechanical equipment in an industrial manufacturing environment.
• Hands‑on experience with integrated mechatronic systems, including mechanical, electrical, electronic, pneumatic, and motion control technologies, with the ability to troubleshoot, diagnose, and repair complex CNC machinery.
• Ability to read and interpret electrical schematics, wiring diagrams, mechanical drawings, and technical documentation.
• Exposure to PLC programming or basic programming concepts (such as C++) is considered an asset but is not required.
• Possess a valid driver's license and driving record that meets company vehicle insurance requirements.
• Spanish language proficiency is a plus and will support communication with a broader customer base but is not required.

Other information

MEI USA is an equal opportunity employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, disability, genetic information, national origin, gender, gender identity and expression, age, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state, or local laws.

Physical Requirements

• Requires frequent lifting and carrying of up to 10 pounds, recurrent lifting of up to 20 pounds and occasional lifting and carrying of 50 or more pounds. Also requires constant pushing and pulling of up to 50 pounds and occasional pushing and pulling of over 50 pounds with the aid of handcarts or other wheeled devices.