Technical Assistant - Building and Safety

City of Lancaster (CA); Lancaster (CA); On-site; USD 38,000 - 46,000; Full time

Job summary

The City of Lancaster (CA) seeks an administrative assistant to support the Building and Safety Division within the Community Development Department. Under general supervision, you will assist with information requests, counter service, phone and email inquiries, and routine administrative tasks.

You will build positive relationships with staff, applicants, contractors, and the public, follow written and oral instructions, and perform other duties as assigned.

Qualifications

• Any equivalent combination of education and experience that provides the knowledge, skills, and abilities necessary for acceptable job performance.
• Completed coursework in areas of study such as Liberal Arts, Business, Public Affairs, Community Development is desirable.

Responsibilities

• Provide information and assistance to the public regarding Community Development and Building and Safety programs.
• Respond to inquiries in a timely, professional, and courteous manner; direct to resources or City staff as needed.
• Establish and maintain effective working relationships with City staff, applicants, contractors, and the public.
• Perform other related duties as assigned.

Skills

Organize

Follow instructions

Tactful communication

Education

Relevant coursework in Liberal Arts, Business, Public Affairs, Community Development

Job description

Job Summary:

Under general supervision, provides assistance in general administrative and technical functions for the Building and Safety Division within the Community Development Department. This role's primary focus will be on support for the Building and Safety Division.

Duties may include, but are not limited to, the following:

• Provide information and assistance to the public regarding Community Development and Building and Safety programs, projects, processes, and services through counter service, telephone, and email.
• Respond to inquiries in a timely, professional, and courteous manner, providing accurate information and directing individuals to appropriate resources or City staff as needed.
• Establish and maintain effective and positive working relationships with City staff, applicants, contractors, and members of the public.
• Perform other related duties and responsibilities as assigned.

The duties listed above are not intended to be all-inclusive. An employee may also perform other related duties as assigned by their immediate supervisor. This position is considered (non-exempt)

Required Skills:

• Ability to organize
• Understand and follow written and oral instructions
• Deal tactfully and effectively with staff, participants and the public

Education and Experience:

• Any equivalent combination of education and experience that provides the knowledge, skills, and abilities necessary for acceptable job performance.
• Completed coursework in areas of study such as Liberal Arts, Business, Public Affairs, Community Development is desirable.

Core Competencies:

• Problem Solving – Analytically and logically evaluating information
• Learning Agility – Seeking learning opportunities and applying the lessons to work
• Handling Stress – Maintaining emotional stability and self-control under pressure, challenge, or adversity
• Professional Integrity & Ethics – Displaying honesty, adherence to principles, and personal accountability
• Safety Focus – Showing Vigilance and care in identifying and addressing health risks and safety hazards
• Customer Focus – Attending to the Needs and expectations of customers
• Informing – Proactively obtaining and sharing information
• Teamwork – Collaborating with others to achieve shared goals
• Valuing Diversity – Appreciating the benefits of varied backgrounds and cultures in the work place
• Allocating Resources – Prioritizing the use of fiscal and material resources to maximize organizational effectiveness

Guiding Principles:

• Put people first
• Be visionary
• Be an ambassador for Lancaster
• Be fiscally responsible
• Be creative
• Always improving
• Be adaptable and resilient

Essential Physical Requirements:

• Position self to bend or twist (frequent)
• To move, transport, position items up to 50 lbs. (frequent)
• Stationary or squatting position (frequent)

Environmental Factors:

• Work under time pressure (moderate to frequent)
• Interruptions(frequent)

Essential Cognitive Functions:

• Analyze (frequent)
• Computations (frequent)
• Generate Written Work Product (infrequent)
• Independent Problem Solving (continuous)
• Interruptions (frequent)
• Maintain positive public relations (continuous)
• Organize (frequent)

Disaster Service Worker:

Pursuant to California Government Code Section 3100-3109, all public employees are declared disaster service workers subject to disaster service activities as may be assigned to them in the event of fire, flood, earthquake, or other natural or man-made disaster.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

The City of Lancaster will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the City of Lancaster is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting www.dfeh.ca.gov/fair-chance-act/.