Technical Application Engineer

Forge Search; Greenville (SC); On-site; USD 90,000 - 130,000; Full time

Job summary

Forge Search is partnering with a fast-growing international company to fill a Technical Sales Engineer role that provides technical product and application support to customers and internal teams. This hands-on, customer-facing position collaborates with Sales, Product Management, Engineering, Manufacturing, and Quality.

You will understand customer applications, recommend engineered product solutions, troubleshoot issues, and ensure products are applied effectively in manufacturing

Qualifications

• Bachelor’s degree in Mechanical/Manufacturing/Industrial Engineering.
• 2–5 years in applications engineering or related industrial roles.
• Ability to interpret drawings, CAD models, and specifications.

Responsibilities

• Provide technical product and application support to customers and internal teams.
• Evaluate customer requirements and recommend solutions.
• Review drawings, tolerances, and manufacturing documents.
• Troubleshoot issues and conduct root cause analysis.
• Develop technical documentation and deliver technical training.

Skills

Customer communication

Root cause analysis

Troubleshooting

Quotations support

Education

Bachelor's degree in Mechanical/Manufacturing/Industrial Engineering

Tools

CAD software

SAP

Job description

We are partnering with a fast-growing international company looking for a Technical Sales Engineer to provide technical product and application support to customers and internal teams. This role works closely with Sales, Product Management, Engineering, Manufacturing, and Quality.

This is a hands-on, customer-facing role focused on understanding customer applications, recommending engineered product solutions, troubleshooting technical issues, and ensuring products are applied effectively in real-world manufacturing environments.

ESSENTIAL DUTIES & FUNCTIONS:

Technical Application & Product Support

• Serve as a technical resource for engineered products, mechanical components, and manufacturing applications
• Evaluate customer requirements and recommend appropriate products and application solutions
• Review technical drawings, specifications, CAD models, tolerances, materials, and manufacturing documentation
• Advise customers on product selection, installation, operation, and optimization
• Apply relevant industry standards and specifications, including ISO, DIN, EN, and other applicable standards

Customer & Technical Sales Support

• Partner with customers and sales teams to understand technical requirements and identify appropriate solutions
• Provide technical guidance during pre- and post-sales customer engagements
• Support technically complex quotations, product comparisons, trials, and project evaluations
• Recommend alternative products or application approaches when appropriate
• Clearly communicate product capabilities, performance advantages, and application suitability

Troubleshooting & Problem Solving

• Diagnose and resolve product and application-related issues in the field or remotely
• Conduct structured problem-solving and root cause analysis to identify technical issues
• Support customer complaints, returned product evaluations, and quality investigations
• Work with Engineering, Manufacturing, and Quality teams to identify corrective actions and product improvements

Product & Cross-Functional Support

• Provide customer feedback, application insights, and field observations to Product Management
• Support new product introductions, product changes, and continuous improvement initiatives
• Develop technical documentation, application notes, best-practice guides, and FAQs
• Deliver technical training to customers, distributors, sales teams, and other internal stakeholders

QUALIFICATIONS:

• Bachelor’s degree in Mechanical Engineering, Manufacturing Engineering, Industrial Engineering, or related technical discipline
• 2–5 years of experience in applications engineering, technical service, sales engineering, product support, manufacturing engineering, or a related industrial environment
• Strong understanding of mechanical products, manufacturing processes, materials, tolerances, and industrial applications, with the ability to interpret technical drawings, CAD models, and specifications
• Demonstrated ability to troubleshoot technical issues, conduct root cause analysis, and recommend practical product or application solutions
• Strong customer-facing communication skills with the ability to explain technical concepts to both technical and non-technical audiences
• Experience with industrial hardware, machine components, standard machine elements, or related engineered mechanical products preferred
• Exposure to ISO-driven manufacturing, quality systems, technical quotations, Product Management, SAP, or other ERP systems is a plus
• Commercially minded, organized, and detail-oriented with the ability to balance technical requirements, customer needs, and multiple priorities