Technical API Success Manager

Zillow Group Inc.; United States; Remote; USD 83,000 - 133,000; Full time

Benefits offered by this job

Equity awards

Job summary

Zillow Group Inc. is seeking a Technical Customer Success Manager to own onboarding and ongoing success for Media API customers. You will guide integrations, resolve technical issues, and drive API adoption while collaborating across product and engineering teams.

This remote US role emphasizes scalable playbooks, documentation, and enablement resources to deliver high-quality customer experiences.

Qualifications

• 2+ years of experience in Customer Success, Implementation, Solutions Engineering, or similar roles.
• Hands-on experience with REST APIs, webhooks, authentication, and integration workflows.
• Ability to translate technical findings into actionable guidance for non-technical stakeholders.

Responsibilities

• Lead end-to-end onboarding and implementation for Media API customers from kickoff to go-live.
• Translate business requirements into effective API workflows and best practices.
• Troubleshoot issues and coordinate with Engineering, Product, and Support as needed.
• Own a portfolio of API customers and monitor health, adoption, and risk.

Skills

REST APIs

Webhooks

Authentication methods

API workflows

Customer success

Job description

Zillow Group Inc. is seeking a Technical Customer Success Manager to own onboarding and ongoing success for Media API customers. You will guide integrations, resolve technical issues, and drive API adoption while collaborating across product and engineering teams.

This remote US role emphasizes scalable playbooks, documentation, and enablement resources to deliver high-quality customer experiences.