Technical API Success Manager

Apply; San Francisco, Northern (CA, KY); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Perplexity is seeking a technically fluent Customer Success Manager to help our API customers move from evaluation to production and broader adoption. You will own a portfolio of customers, understand what they are building, and help them move from evaluation to production and broader adoption.

Alongside your accounts, you will lead projects such as product and endpoint migrations, customer enablement, and communications for product updates and incidents.

Qualifications

• 4+ years in customer success, technical account management, or related role at a tech company.
• Technical fluency: read API docs, make API requests, interpret responses and errors.
• Proven track record of driving adoption, retention, or growth across a customer portfolio.
• Experience creating or improving a customer program, playbook, or cross-functional process.
• Strong written and verbal communication, especially for technical topics.
• Judgment balancing account needs with strategic projects and timelines.

Responsibilities

• Own customer relationships across onboarding, adoption, retention, and expansion.
• Understand use cases and help customers evaluate APIs and reach production.
• Use data to identify declining adoption, risks, and growth opportunities; plan next steps.
• Investigate questions using API docs and usage data; coordinate with Eng and Support.
• Lead customer-facing programs like migrations, rollouts, and enablement.
• Manage communications for product changes, deprecations, and outages with clear guidance.
• Build and improve the API CS playbook including onboarding and health signals.
• Partner with Sales on renewals and expansion using value and outcomes.

Skills

Customer success

Account management

API documentation

Cross-functional collaboration

Communication

Problem solving

Job description

Perplexity is seeking a technically fluent Customer Success Manager to help our API customers move from evaluation to production and broader adoption. You will own a portfolio of customers, understand what they are building, and help them move from evaluation to production and broader adoption.

Alongside your accounts, you will lead projects such as product and endpoint migrations, customer enablement, and communications for product updates and incidents.