Technical API Success Lead for AI & Developers

Perplexity; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Perplexity is seeking a technically fluent Customer Success Manager to own a portfolio of API customers from evaluation to production and broader adoption. You will lead migrations, enablement, and communications for product updates and incidents, working with customers building AI products and with engineers on APIs they depend on.

As an early teammate, you will shape customer success programs. You will manage onboarding, adoption, retention, and expansion, using data to identify risks and

Qualifications

• 4+ years in customer success or technical account management at a tech company.
• Fluent with reading API docs, making API requests, and interpreting responses.
• Experience driving adoption, retention or growth across a customer portfolio.
• Experience creating or improving customer programs or playbooks.
• Strong written and verbal communication; able to explain technical issues clearly.

Responsibilities

• Own customer relationships across onboarding, adoption, retention, and expansion.
• Understand each customer's use case and help them move to production.
• Use data to identify risks and growth opportunities; plan next steps with customers.
• Investigate technical questions using API docs and sample requests; coordinate with Eng/Support.
• Lead customer-facing programs like migrations, rollouts, and enablement; track readiness.
• Communicate product changes, deprecations, and outages with accurate guidance.
• Develop the API customer success playbook and enablement materials.

Skills

Customer success

Technical account management

API documentation

Communication

Cross-functional collaboration

Tools

Python

SQL

Job description

Perplexity is seeking a technically fluent Customer Success Manager to own a portfolio of API customers from evaluation to production and broader adoption. You will lead migrations, enablement, and communications for product updates and incidents, working with customers building AI products and with engineers on APIs they depend on.

As an early teammate, you will shape customer success programs. You will manage onboarding, adoption, retention, and expansion, using data to identify risks and